• Experienced productive leader knowledgeable about Client Services and Support in the Transportation and Financial arenas. Directive strengths and accomplishments in account maintenance, problem-solving and trouble-shooting, sales, and planning/implementing procedures and systems.
Talented Supervisor, Trainer and Mentor offering over 35 years of Customer Service experience dedicated to employee and customer satisfaction of success. Hardworking team player possessing knowledge and skills to contribute and set about lasting results of the operation.
While maintaining, managing and motivating professionals with focuses of positive team building for onward and upward mobility in the operation. As well as continuous enhancement of delivering results and meeting goals collaboratively.
* Possess solid computer skills •Call center experience; knowledge using both IBM and Mac systems, Microsoft Excel, WordPerfect, PowerPoint, Access, Word, Outlook; Internet, Bomgar, ezLaborManager, RUN/EZPN Payroll, ATS, CMI, 4500. Teleconference, Shares, Check It, Aero, BOLT, BART, UROC, GSAP, ETA, TIMETRACKER, MARS.
* Develop plan, conduct analyses, and maintain/update accurate inventories. Experience in Human Resources; Extensive knowledge of Check Processing; Experience in Public Relations field, press releases, VNR's, profiles; Excellent Communication skills; Claim processing; Time clock hardware/software, is: ATS/4500/CMI clocks; Software web train; Troubleshooting clock hardware ; Web based training on time keeping system; Safety Audits.
Member of Prince Hall Order Eastern Star, NY NY
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