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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Talented and accomplished professional with extensive background and experience in information technology, including management of enterprise computer systems and networks, architecture and design, installation, implementation, management, integration, documentation, security, and forensics. Expertise of IT infrastructure and operations includes local and remote administration, data center virtualization, SAN/NAS storage solutions, Internet proxy/firewall/VPN technologies, server and desktop security policies, patch management, email and file system archiving, antivirus/threat management, vulnerability remediation, hardware/software inventory and budgeting. Proven to be a major contributor in the growth and success of an organization by consistently meeting and exceeding performance objectives at the individual, team, and enterprise level. Outstanding presentation, leadership, and communication skills.
Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Skills
Accomplishments
Work Experience
Supervisor Systems Engineering, 01/2015 - Present
Avl , ,
  • Responsible for managing, leading, inspiring, and coaching a team of Systems Engineers assigned to the implementation of new systems, infrastructure, maintaining existing systems, resolving problems, and developing and enforcing procedures.
  • Responsible for managing, leading, inspiring, and coaching a team of PeopleSoft System Administrators responsible for the implementation, customization, upgrade, support, and maintenance of PeopleSoft HCM, FSCM, CRM, ELM, Portal Interaction Hub, and PeopleTools (Application Designer, Application Engine, Change Assistant, Upgrade Assistant, PeopleSoft Test Framework, PeopleSoft Change Impact Analyzer, Security, Integration Broker, Process Scheduler, PS Query, Data Mover, and COBOL).
  • Acted as the technical lead on project to upgrade PeopleTools to release 8.55, HRMS 9.1 to bundle #15-21, and IH 9.1 to MP3.
  • Thorough knowledge and experience in administrating PeopleSoft server components such as PeopleSoft Application Servers (Tuxedo), Process Scheduler (Batch) Servers, PeopleSoft Internet Architecture/PIA (WebLogic).
  • Perform reviews of existing systems architecture to identify opportunities for improvement and implement proposed changes.
  • Expert in systems architecture, implementation, maintenance, and support in large enterprise network environments.
  • Vast experiences with enterprise systems include ERP (HR, Finance, Supply Chain) Security, Video Surveillance, Data Warehouse, Business Intelligence, and Point of Sale.
  • Demonstrate outstanding ability to reason logically and creatively; to learn and utilize new technologies; to clearly communicate ideas and recommendations; and, to write clear, and concise reports.
  • Manage stakeholders and facilitate agreement on project scope, milestones/timelines, budget, and resource requirements across multiple teams, both technical and functional.
  • Prepare weekly and monthly rounding reports regarding projects and staff as required by senior leadership.
  • Regularly communicate project status to stakeholders and executive leadership.
  • Excellent communication and problem solving skills, with the ability to work effectively in a team environment, or independently.
Senior Systems Engineer, 01/2011 - 01/2015
Mantech International Corporation , ,
  • Lead technical and business teams in the implementation of new systems infrastructure, maintaining existing systems, resolving problems, and developing and enforcing procedures.
  • Collaborated with clients - business technology consultants, vendor partners - in pursuit of solution architecting, provisioning, implementation, and support by leveraging industry models and frameworks, formulating actionable strategies that intersect business and technology through established operations and processes.
  • Performed technology solutions analysis, planning, definition and business-technology strategy alignment and implementation.
  • Possessed in-depth technical understanding of systems infrastructure equipment such as servers and storage systems, software including enterprise information systems, server operating systems, server virtualization/hypervisor platforms, security tools, backup and recovery tools, and disaster recovery.
  • Performed vulnerability research and remediation for systems and applications; reviewed logs and audit systems to meet and maintain compliance, including high levels of security standards.
  • Developed and maintained IT documentation as required, including dataflow diagrams, application installations, disaster recovery procedures, and end-user guides.
  • Excellent skills and ability to communicate effectively both orally and in writing to ensure customer satisfaction with quality output.
  • Lead and motivated systems engineers to achieve more and become more engaged.
  • Lead engineer virtualization initiative to replace aged hardware with virtual machines.
  • Successfully upgraded servers to latest Windows Server OS and motivated colleagues to pursue OS upgrade and take advantage of increased performance and reliability.
  • Lead the Disaster Recovery 2.0 RFP to promote innovation, reduce costs, enhance recovery techniques, and improve RPOs and RTOs.
  • Acted as the interim Disaster Recovery Coordinator until the position was filled.
  • Familiar with infrastructure systems across the enterprise such as Citrix, RSA, Enterprise Single Sign On, IDM, VMware, Hyper-V, SharePoint, Microsoft SQL Server, Application Virtualization.
  • Served as a liaison to Server & Storage, Systems and Technologies, Client/Server Infrastructure, Deployment Services, Database Administrators teams Took challenges, demonstrated high-quality work standards, and minimized issues due to methodical planning and careful execution.
  • Strong team player.
  • Cross-trained with partner teams to become well versed within Enterprise Client Server Technologies.
  • Expert in systems planning, implementation, maintenance, and support in enterprise network environments.
  • Outstanding ability to reason logically and creatively; to learn and utilize new technologies; to clearly communicate ideas and recommendations; and, to write clear, and concise reports.
  • Proven organizational, interpersonal, and communications skills.
  • Effectively represented the organization in a professional and positive manner.
  • Earned trophy/award named "The Claire Cup" for going above and beyond the call of duty, doing the unexpected, and serving as a role model to others.
  • Represented Corporate in the system wide Employee Advisory Group and IT in the Corporate Employee Advisory Group for 2014/2015.
Senior Network Administrator, 01/2003 - 01/2011
Raytheon Technologies Corp , ,
  • Advised and assisted Senior Director of Information Technology and CISO in the development and advancement of the IT infrastructure.
  • Lead desktop support staff and provided guidance/mentoring including; training, performance and behavior counseling, adherence to standards, policies, procedures, problem tracking and change management.
  • Implemented a service desk management system to automate work order management and user self-service.
  • In addition, provided business processes and workflows automation to multiple areas in the organization.
  • Defined help desk standard operating procedures (SOP) to maximize staff's productivity.
  • Improved helpdesk efficiency by developing automated tools and scripts to aid the resolution of common troubleshooting issues.
  • Reduced helpdesk calls by 90% by standardizing desktops configuration, automating system repair and user self-service, and removing unauthorized applications.
  • Increased desktops and servers uptime to 99% as a result of standardized configuration and proactive systems management.
  • Employed best practices and proactive management techniques to deliver advanced helpdesk services to the organization.
  • Performed advanced troubleshooting, problem analysis in order to solve problems at the organizational and user levels.
  • Implemented and followed change management policies and procedures for implementing, installing, and/or upgrading systems and applications.
  • Served as the primary contact between the software vendor and the organization to provide technical support and system updates.
  • Planned, implemented and supported the security of the entire network using firewalls, proxy servers, network traffic monitoring and shaping appliance.
  • Used file system permissions, access control lists, and group policies to control access to files\folders\shares.
  • Evaluated, recommended and purchased hardware and software.
  • Maintained software license inventory for the entire organization.
  • Negotiated and maintained vendor contracts, obtaining exceptional rates for hardware and software solutions.
  • Implemented online data backup solution (offsite) for all critical systems; data was available 24x7x365.
  • Performed test restores on a quarterly basis to validate the backup/restore process, ensure data integrity and systems functionality.
  • Designed, implemented, and managed a Disaster Recovery site to ensure Business Continuity (high availability).
  • Enhanced disaster recovery processes by taking advantage of systems virtualization.
  • Responsible for day-to-day IT operations and long term growth planning.
  • Created, performed, and maintained IT documentation, network diagrams, security assessments, audits, and budgets and implemented network performance and security evaluation, monitoring and reporting software.
  • Proposed and implemented industry best practices and leading technology solutions.
Education and Training
Master of Science: Computer Information Systems - Information Security, Expected in September 2009
-
Boston University - Boston, MA
GPA:
Computer Information Systems - Information Security 3.88
Bachelor of Science: Business Administration Information Technology, Expected in September 2007
-
Colorado Technical University - Colorado Springs, CO
GPA:
Business Administration Information Technology 3.60
Languages
English and Spanish
Skills
Managerial Project Management\Strategic Planning Information Security\Risk Management Disaster Recovery\Business Continuity Help Desk Management\Remote Support Vendor\Contract Management Policies\Standards\Procedures Technology Research\Analysis Audit Management and Compliance\HIPAA\SOX\PCI Budget\Procurement Asset Management\Inventory Control Team Leader\Mentor Technical Enterprise Systems Architecture\Design Systems\Routers\Firewalls Management Database Administration Digital Forensics\Data Loss Prevention Network Security Monitoring\Evaluation Server\Workstation\LAN\WAN Optimization Storage Arrays\SAN\NAS Remote Access\VPN\Two-Factor Authentication Performance Management Virtualization\High Availability Electronic Medical Records\HIS\PACS\ERP Hardware\Software Support and Troubleshooting

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School Attended

  • Boston University
  • Colorado Technical University

Job Titles Held:

  • Supervisor Systems Engineering
  • Senior Systems Engineer
  • Senior Network Administrator

Degrees

  • Master of Science
  • Bachelor of Science

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