Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 6 years client interface experience.With extensive experience in customer relations, reception, and sales.Skilled in team building, employee relations, and problem solving. Work well in fast-paced environments and very open to changes and new ideas.
Professional Skills ● Microsoft Word, Excel, and PowerPoint ● Data Entry (45 wpm) ● Customer Relations ● Bookkeeping ● Reception / Filing ● Complaint Resolution ● Visual Merchandising ● Cashiering ● Stocking and Inventory Additional Skills -Adaptable to changing situations & environments. -Training and supervising employees & volunteers. -Ability to work with teams or as an individual. -Experienced in processing inventory & sales receipts. |
Career Employment Consultant - Phlebotomy Training Completion
certified by the NHA- National Health care Association.Market Research
Computed Data Reports
Customer Service
Customer Interface
Duties: Hire, Orientation and Trained, Assign Work, Evaluate Performance, Resolve Complaints, . Addition Responsibilities- Developing staff, Mentoring, Providing career coaching, motivating staff, Supporting diversity & establishing an effective team. Setting goals and objectives, Delegating, Providing assistance and support. Providing a climate for motivation. Creating a supportive working relationship. Emphasizing continuing development. Providing opportunities for future growth and advancement.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.
Duties: Sales, Inventory, Stocking, Assist customers, Maintain positive customer and employee relations, Resolve customer complaints.Worked as a team member performing cashier duties, product assistance and cleaning.
Computed accurate sales prices for purchase transactions.
Cleaning, Food Packaging, Data Entry.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained 4 new employees quarterly.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Earned “Top Seller” for two consecutive quarters in a year.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 25%.
January 2011 / Lincoln, IL
Major- Liberal Arts
Duties: Welcome customers, Schedule stylists appointments, Shampoo hair, Sales, Inventory, Stocking, Cashiering, Assist customers, Maintain positive customer and employee relations, and sanitize shop and equipment.
Duties: Sales, Inventory, Stocking, Assist customers, Maintain positive customer and employee relations, Resolve customer complaints, and excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.
Cashiering, Employee Relations, Inventory, Stocking, Receptionist, Coaching, Mentoring, Visual Merchandising, Customer Service Representative, Retail Sales, 45 Wpm, Customer Relations, Data Entry, Excel, Filing, Microsoft Word, Power point, Problem Solving, Team Building, Training.Cash handling,Able to lift [number] pounds,Shipping and receiving,Professional and friendly,Careful and active listener,Multi-tasking,Strong public speaker.
Companies Worked For:
School Attended
Job Titles Held:
Degrees
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