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Supervisor & Receptionist Resume Example

Resume Score: 90%

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SUPERVISOR & RECEPTIONIST
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 6 years client interface experience.With extensive experience in customer relations, reception, and sales.Skilled in team building, employee relations, and problem solving. Work well in fast-paced environments and very open to changes and new ideas.

Core Strengths

Professional Skills ● Microsoft Word, Excel, and PowerPoint ● Data Entry (45 wpm) ● Customer Relations ● Bookkeeping ● Reception / Filing ● Complaint Resolution ● Visual Merchandising ● Cashiering ● Stocking and Inventory Additional Skills -Adaptable to changing situations & environments. -Training and supervising employees & volunteers. -Ability to work with teams or as an individual. -Experienced in processing inventory & sales receipts.

Accomplishments

Career Employment Consultant - Phlebotomy Training Completion

certified by the NHA- National Health care Association.Market Research 

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Supervisor & Receptionist
October 2013 to March 2015
Cunningham Field & Research Services, Inc - Alpharetta, GA

Duties: Hire, Orientation and Trained, Assign Work, Evaluate Performance, Resolve Complaints, . Addition Responsibilities- Developing staff, Mentoring, Providing career coaching, motivating staff, Supporting diversity & establishing an effective team. Setting goals and objectives, Delegating, Providing assistance and support. Providing a climate for motivation. Creating a supportive working relationship. Emphasizing continuing development. Providing opportunities for future growth and advancement.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.

Customer Service Representative
September 2012 to September 2013
Pet Smart - Atlanta, GA

Duties: Sales, Inventory, Stocking, Assist customers, Maintain positive customer and employee relations, Resolve customer complaints.Worked as a team member performing cashier duties, product assistance and cleaning.

Computed accurate sales prices for purchase transactions.

Volunteer Helper
January 2013 to April 2013
Atlanta Food Bank - Atlanta, Ga

Cleaning, Food Packaging, Data Entry.

Sales Leader
May 2011 to August 2012
Armani Exchange - Chicago, IL

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained 4 new employees quarterly.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Earned “Top Seller” for two consecutive quarters in a year.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 25%.

College
August 2010 to January 2011
Lincoln College - Lincoln, IL

January 2011 / Lincoln, IL

Major- Liberal Arts

Receptionist / Shop Assistant
January 2009 to May 2010
Heaven Hair Studio - Lansing, IL

Duties: Welcome customers, Schedule stylists appointments, Shampoo hair, Sales, Inventory, Stocking, Cashiering, Assist customers, Maintain positive customer and employee relations, and sanitize shop and equipment.

Sales Associate
January 2006 to October 2008
Maxine's Boutique - Matteson, IL

Duties: Sales, Inventory, Stocking, Assist customers, Maintain positive customer and employee relations, Resolve customer complaints, and excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.

Educational Background
High School Diploma : General Education , 2010Thornton Fractional South High - lansing, IL
Professional Affiliations
Volunteer - Atlanta Food Bank
Skills

Cashiering, Employee Relations, Inventory, Stocking, Receptionist, Coaching, Mentoring, Visual Merchandising, Customer Service Representative, Retail Sales, 45 Wpm, Customer Relations, Data Entry, Excel, Filing, Microsoft Word, Power point, Problem Solving, Team Building, Training.Cash handling,Able to lift [number] pounds,Shipping and receiving,Professional and friendly,Careful and active listener,Multi-tasking,Strong public speaker.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cunningham Field & Research Services, Inc
  • Pet Smart
  • Atlanta Food Bank
  • Armani Exchange
  • Lincoln College
  • Heaven Hair Studio
  • Maxine's Boutique

School Attended

  • Thornton Fractional South High

Job Titles Held:

  • Supervisor & Receptionist
  • Customer Service Representative
  • Volunteer Helper
  • Sales Leader
  • College
  • Receptionist / Shop Assistant
  • Sales Associate

Degrees

  • High School Diploma : General Education , 2010

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