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Supervisor, Operational Services- Pediatrics Resume Example

Resume Score: 80%

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SUPERVISOR, OPERATIONAL SERVICES- PEDIATRICS
Professional Summary

Experienced production leader knowledgeable about [Industry] practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Accomplished [Job Title] with experience managing and motivating [Type] professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.

Skills
  • Effective leadership and motivational skills
  • Solution oriented
  • Excellent working knowledge using EPIC, Cadence, Microsoft Word, Outlook, Access, PowerPoint, Kaufman Hall
  • Organized
  • Focused and detail oriented
  • Over 9 years of experience working in Clinical Ambulatory medical settings in various specialties
  • Administrative
  • Budgets
  • Cadence
  • Detail oriented
  • Directing
  • Documentation
  • Hiring
  • Leadership
  • Legal
  • Materials
  • Access
  • Outlook
  • PowerPoint
  • Microsoft Word
  • Personnel
  • Scheduling
  • Supervisor
  • Training employees
Work History
10/2016 to CurrentSupervisor, Operational Services- PediatricsAtrius Health | Boston, MA
  • Supervise staff and daily operations for Pediatrics department both clinical and administrative.
  • Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers.
  • Assist with development, monitoring and management of department budgets.
  • Planning work schedules to ensure adequate coverage for critical administrative/clinical functions.
  • Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems.
  • Restructured Pediatric Urgent Care Department hours of operation and staff.
  • Introduced seasonal scheduling and open templates allowing providers to maximize their schedules depending on the time of year.
  • Worked collaboratively with administration in the hiring and department transition of new pediatricians and nurse practitioners.
  • Developed an orientation program for clinical staff based on performance standards.
06/2019 to 12/2019Supervisor, Operational Services- Pediatrics Atrius Health | Dedham, MA
  • Measured effectiveness of patient centric focus by defining operational metrics, tracking systems and reporting to executive team.
  • Responsible for day to day operations at Dedham location in absence of Supervisor.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
01/2016 to 10/2016Care FacilitatorHarvard Vanguard Medical Associates | Boston, MA
  • Develop an understanding of patients' family circumstances, health literacy, preferred language and cultural beliefs impacting patient care and documents in medical record, as appropriate and shares information learned with primary care team.
  • Track patient and family adherence with scheduled appointments, labs, studies and referrals.
  • Confers with case manager regarding HomeCare issues and DME (durable medical equipment) needs.
  • Ensure all necessary documentation is entered into the patient's electronic medical records.
  • Guides parent through process of care including transitions, providing directions, identifying barriers and approaches, serving as advocate and facilitator.
  • Supports communication with clinicians and validates parent's understanding.
  • In collaboration with the clinical team, identifies relevant patient education materials and community resources and implements distribution to patients' families and/or legal guardians.
02/2008 to 01/2016Medical AssistantHarvard Vanguard Medical Associates | Boston, MA
  • Assist patients with completion of various documents and applications.
  • Extensive patient outreach.
  • Triage and process messages from patients to physicians.
  • Provide feedback and answers to patient/physician calls.
  • Escort patients to exam rooms, interviews patients, measure vital signs and document all information.
Education
Expected in 2021Bachelor of Science | Healthcare AdministrationSouthern New Hampshire University
2014Associate of Arts | Business AdministrationRoxbury Community College
Affiliations
Supervisor Workshop-Harvard Vanguard Medical Associates 7/16 Certificate of Completion, Motivational Interviewing-BCBS of MA 2/16 Aspire Certificate Program-Harvard Vanguard Medical Associates 7/14 Key Contribution Award, Pediatrics Department-Harvard Vanguard Medical Associates 6/12
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Atrius Health
  • Harvard Vanguard Medical Associates

School Attended

  • Southern New Hampshire University
  • Roxbury Community College

Job Titles Held:

  • Supervisor, Operational Services- Pediatrics
  • Care Facilitator
  • Medical Assistant

Degrees

  • Expected in 2021 Bachelor of Science | Healthcare Administration
    2014 Associate of Arts | Business Administration

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