Supervisor, Operational Services Pediatrics Resume Example Atrius Health

SUPERVISOR, OPERATIONAL SERVICES- PEDIATRICS

Professional Summary

Experienced production leader knowledgeable about [Industry] practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Accomplished [Job Title] with experience managing and motivating [Type] professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.

Skills

Effective leadership and motivational skills
Solution oriented
Excellent working knowledge using EPIC, Cadence, Microsoft Word, Outlook, Access, PowerPoint, Kaufman Hall
Organized
Focused and detail oriented
Over 9 years of experience working in Clinical Ambulatory medical settings in various specialties

Administrative
Budgets
Cadence
Detail oriented
Directing
Documentation
Hiring
Leadership
Legal
Materials
Access
Outlook
PowerPoint
Microsoft Word
Personnel
Scheduling
Supervisor
Training employees

Work History

10/2016 to CurrentSupervisor, Operational Services- PediatricsAtrius Health | Boston, MA

Supervise staff and daily operations for Pediatrics department both clinical and administrative.
Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers.
Assist with development, monitoring and management of department budgets.
Planning work schedules to ensure adequate coverage for critical administrative/clinical functions.
Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems.
Restructured Pediatric Urgent Care Department hours of operation and staff.
Introduced seasonal scheduling and open templates allowing providers to maximize their schedules depending on the time of year.
Worked collaboratively with administration in the hiring and department transition of new pediatricians and nurse practitioners.
Developed an orientation program for clinical staff based on performance standards.

06/2019 to 12/2019Supervisor, Operational Services- Pediatrics Atrius Health | Dedham, MA

Measured effectiveness of patient centric focus by defining operational metrics, tracking systems and reporting to executive team.
Responsible for day to day operations at Dedham location in absence of Supervisor.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.

01/2016 to 10/2016Care FacilitatorHarvard Vanguard Medical Associates | Boston, MA

Develop an understanding of patients' family circumstances, health literacy, preferred language and cultural beliefs impacting patient care and documents in medical record, as appropriate and shares information learned with primary care team.
Track patient and family adherence with scheduled appointments, labs, studies and referrals.
Confers with case manager regarding HomeCare issues and DME (durable medical equipment) needs.
Ensure all necessary documentation is entered into the patient's electronic medical records.
Guides parent through process of care including transitions, providing directions, identifying barriers and approaches, serving as advocate and facilitator.
Supports communication with clinicians and validates parent's understanding.
In collaboration with the clinical team, identifies relevant patient education materials and community resources and implements distribution to patients' families and/or legal guardians.

02/2008 to 01/2016Medical AssistantHarvard Vanguard Medical Associates | Boston, MA

Assist patients with completion of various documents and applications.
Extensive patient outreach.
Triage and process messages from patients to physicians.
Provide feedback and answers to patient/physician calls.
Escort patients to exam rooms, interviews patients, measure vital signs and document all information.

Education

Expected in 2021Bachelor of Science | Healthcare AdministrationSouthern New Hampshire University

2014Associate of Arts | Business AdministrationRoxbury Community College

Affiliations

Supervisor Workshop-Harvard Vanguard Medical Associates 7/16 Certificate of Completion, Motivational Interviewing-BCBS of MA 2/16 Aspire Certificate Program-Harvard Vanguard Medical Associates 7/14 Key Contribution Award, Pediatrics Department-Harvard Vanguard Medical Associates 6/12

Resume Overview

Companies Worked For:

Atrius Health
Harvard Vanguard Medical Associates

School Attended

Southern New Hampshire University
Roxbury Community College

Job Titles Held:

Supervisor, Operational Services- Pediatrics
Care Facilitator
Medical Assistant

Degrees

Expected in 2021 Bachelor of Science | Healthcare Administration
2014 Associate of Arts | Business Administration

Supervisor, Operational Services- Pediatrics Resume Example

Resume Score: 80%

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