supervisor of health information management department resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

To obtain a challenging position that will allow me to utilize and increase my skills within the Comanche County Medical Center Health Information Management Department. Respected professional with experience in coding, maintaining medical charts and improving patient documentation. Smart Health, Information Data Analyst, driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision- making, leadership and communication talents. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems.

  • Electronic Medical Record (EMR) software
  • HIPAA compliance
  • Strong planning skills
  • Team player with apositive attitude
  • Strong work ethic
  • ICD-10 Coding
  • Effectively work well with Executive Staff to accomplish Hospital Goals
  • Workflow Processes
  • Legal Requirements
  • Government Regulations
  • Implementation Support
  • Staffing Requirements
Master of Arts: Healthcare Administration , Expected in 12/2023 to Saint Joseph's University - Philadelphia, PA
Bachelor of Science: Health Information Management, Expected in 04/2021 to University of Arizona - Tucson, AZ

03/17 to 04/2021 University of Arizona Bachelor of Science Degree in Health Information Management Summa Cum Laude

  • University of Arizona Honor's College Fellow
  • SALUTE Veteran Honor's Society Member
  • Golden Key International Honor Society Member
  • Alpha Sigma Lambda Honor Society Member
Activities and Honors
  • Registered Health Information Administrator (RHIA), 2022
  • AHIMA (American Health Information Management Association) Member since 2017.
  • TXAHIMA (Texas Health Information Administrator) Member since 2017.
  • United States Navy Second Class Petty Officer 2000 - 2008

Supervisor of Health Information Management Department, 12/2021 to Current
Universal Health ServicesLeesburg, VA,

Brigetta Harold Director of Health Information Management 325-643407

Direct Report:

Full-time 40+ hours

  • Responsible for 11 FTE's in the HIM Department which included Coding (2 home-based), Transcription (all Home-based), Release of Information, and Data Analyst.
  • Responsible for All Employee performance evaluations along with the HIM Director.
  • Responsible for all Patient Concerns or complaints that require attention and resolution.
  • Continuous communication with Executive Leadership addressing and HIM and Hospital issues that need addressed.
  • Responsible for timeliness and quality of Transcribed Report for patient care.
  • Responsible for Productivity and Quality Audits.
  • Responsible for all HIM Policy and Procedures yearly updates.
  • Responsible for all Forms throughout the hospital along with the HIM Director to have IT Format and then implement throughout the hospital.
  • Responsible for HIPAA violations within the HIM Department as reported from IT Department monthly.
  • Assisted with all HIPAA concerns and/or complaints that require investigation, effectively working with Administrative Leadership to resolve and determine disciplinary and/or discharge for violation.
  • Responsible to investigation and follow up with IT whether it was an actual violation or part of their daily functions.
  • Assisted with Implementation of Allscripts Apollo (10/2021).
  • Executed physician training for new delinquency and electronic signature processes.
  • Forged strong working relationships with Team Health Hospitalist Group, Locum Tenens Groups to ensure timely, correct quality physician documentation.
  • Required to work closely with Patient Financial Services to monitor DNFB (Discharged Not Final Billed) report, A/R days, and problematic accounts to ensure timeliness of billing.
  • Responsible to ensure physician delinquency rate was below 15%.
  • Effectively participate on HMCB Compliance Task Force, Charge Master Team, Quality Committee, Utilization Review Committees, and various other teams as needed.
  • Assisted with employee interviewing, orientation and performance evaluations.
  • Assisted with continuous readiness for Joint Commission.
  • Assisted and yearly updates to policies and procedures in the HIM department.
  • Responsible for Patient medical record complaints or concerns.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Secured confidential patient information from unauthorized access.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Once charts were placed on disc by EDCO we were responsible to work with the IT Department to have them uploaded into EHR system for patient care purposes.
  • Effectively participate on the Recovery Audit Contractors (RAC) Committee for the upcoming audits for implementation purposes.
  • All other day to day operations in the department and in the absence of the HIM Director.
Admissions Supervisor, 10/2020 to 12/2021
Us Oncology, Inc.Flower Mound, TX,
  • Responsible for 28 FTE's in the Admissions Department which included Outpatient, ED, Physical Therapy, Imaging Center, Wound Care, Inpatient and Day Surgery Unit Registrars, Scheduling Specialists, Insurance Verification Specialists, and Financial Counselors.
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Educated all registration staff personnel regarding updates and changes to job positions.
  • Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Assisted in patient admission process based on federal and state laws.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Secured confidential patient information from unauthorized access.
Insurance Verification Specialist, 02/2019 to 12/2020
Brownwood Regional Medical CenterCity, STATE,
  • Increased Point of Service collections by 72% achieving department collection goals made by the CFO.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Communicated verification and authorization status updates with Case Management, Day Surgery Unit, and Radiology departments to facilitate decision-making for patient admissions and insurance coverage.
  • Maintained strong knowledge of basic medical terminology to understand services and procedures better.
  • Trained new staff on current, correct insurance verification procedures.
  • Generated reports to track insurance verifications and claim progress.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Established and maintained relationships with insurance providers for productive communications.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Updated patient records with accurate, current insurance policy information.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Posted payments to accounts and maintained records.

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Resume Overview

School Attended

  • Saint Joseph's University
  • University of Arizona

Job Titles Held:

  • Supervisor of Health Information Management Department
  • Admissions Supervisor
  • Insurance Verification Specialist


  • Master of Arts
  • Bachelor of Science

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