- Billing, Collections, Customer Service
- Manage billing team analysis process on all customer accounts
- Collections and strategy planning, refer matters to agencies and counsel in litigation proceedings
- Implement and maintain sound collection policies to reduce write-off risks
- Develop business intelligence tools to identify risks, prioritize workload and create efficiencies with daily processes
- Ensure all claims processed through New Jersey State reporting system and all errors are corrected
- Personal handling of high exposure accounts (Litigation and/or bankruptcy protection)
- Supervision of all agency collection activity for patient accounting department. Coordinate all procedural operations related to primary and secondary vendors, review and prepare accounts for write-off to bad debt, subsequent to exhaustion of all internal collection efforts
- Monitor all agency productivity and prepare monthly performance reporting. Review and analyze internal contracts and invoices from vendors and agencies
- Reconcile monthly placement of accounts to completion. Acknowledgement, adjustment, write off and close out report for all agencies.
- Prepare bad debt summary reports for senior management. Function as liaison between technical support, internal managers and outside collection agencies
- Supervise team with over 5,000 incoming calls monthly related to billing and collections and also support all call overflow from the primary customer service teams
- Streamline, Microsoft Office Suite
- Benefits, Policies
- Business intelligence, Processes
- CPT coding, Reporting
- Delivery, Scheduling
- Financial, Sound
- ICD-9, Supervision
- Leadership, Technical support
| - Audit/Legal
- Manage scheduling and research for outside auditors and prepare information for all customer audits
- Assist in preparing bad debt accounts for internal and external hospital audits.
- Process all interrogatories, countersuits, and demand for documents and settlement offers
- Attend all court proceedings on behalf of HMH with legal representative. Participate in depositions, mediations and testifying as needed
- Responsible for signing off on all certifications to proceed with litigation on behalf of the hospital
- Leadership
- Recruit, train and manage diverse teams of collectors while maintaining 95% team retention
- Ongoing professional development of teams through training, motivation, performance evaluation and goal setting
- Direct point of contact and lead communication with attorneys and paralegals
- Manage and drive regional performance goals by defining new opportunities and compliance initiatives
- Accounting, Litigation
- Agency, PeopleSoft
- Billing, Process improvement
- Contracts, Coding
- Customer Service, Research
- Senior management, Siemens
- Goal setting, Strategy planning
- Insurance, Supervisor
- Legal
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