12+ years experience in information systems, client implementations/training, support, and customer service with demonstrated skills and experience in the energy industry and with ITIL.
Strengths Include: energetic; team player; excellent problem-solver; strict attention to detail; strong positive communication and interpersonal skills; highly results oriented.
V2 Release and Control, Support and Restore, Agree and Define
V3 Planning, Protection and Optimization)
ISO/IEC 20000 (Professional Certified)
Change Management, Crystal Reports, Customer Relations, Business Analysis, ISO, ITIL, Knowledge Management, Leadership, Microsoft Office Suite, Enterprise, Process Optimization, Training
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