Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. 17 years management experience. Excels at cutting costs and streamlining operations to decrease costs and promote organizational efficiency.
Exceptional customer care professional who addresses inquiries and resolves problems as they arise. 24 year Postal employee looking for career change.
Union grievance resolution
Strong interpersonal skills
Consistently meet goals
Superb time management skills
05/2013 to Current
Supervisor Customer Services - EAS 17Company Name – City, State Responsibilities included, but not limited to, management of the morning processing and distribution operation, scheduling of all employees, daily employee expectations, reduction of premium hours while increasing efficiency, investigation and resolution of customer complaints, office and street inspections, time keeping, and meeting / resolving labor issues.
Additional dates in this position: 2/1999 - 3/2008 Additional Stations serving in this position: Kenosha WI. Main and Annex, Lake Geneva, WI, Andersen Springs - Chandler, AZ. Ocotillo - Chandler, AZ.
10/2009 to 03/2013
Operations Programs Support - AZ District EAS 17Company Name – City, State Analyzed and processed City Delivery weekly achieved service standards and decimation to the field; conducted random office service reviews. Route Evaluation and Adjustment Team Leader for City Delivery (EAS 23) and District Lead for joint route adjustments for AZ and NM included the following duties; evaluating and selecting routes for participation, implementation of route adjustments and Delivery base data updates, providing support to stations during minor route adjustments, technical support for delivery programs. Training management in route examination core functions.
10/2008 to 10/2009
Station Manager - EAS 22Company Name – City, State Accountable for all aspects and operations within a station including, but not limited to; reduction of costs, revenue generation, increase service standards, maintain customer satisfaction, resolution of labor disputes, reduction of accidents, establish and maintain safety programs and OSHA standards, daily communication with staff, customers and employees, creating a harmonious and positive work environment, mentor and support supervisor staff, implement operational changes to increase productivity and reduce premium hours, monitor performance, increase VOE scores, provide training to all employees and ensure compliance with Western Area Customer Service Operating Procedures.
12/1990 to 02/1999
City Letter CarrierCompany Name – City, State Casing and delivery of mail to assigned routes, processing change of address requests, forwarding and returning of undeliverable mail. Customer support.
High School Diploma: Solomon Juneau High School - City, State
I have proudly received the following honors / awards: 1995 - USPS Idea Submission Award: Color-coded Breaker Cards. 2002 - USPS Special Achievement Award: Outstanding Performance FY 2003 - USPS Special Achievement Award: Outstanding Performance FY 2003 2004 - USPS Certificate of Completion: Associate Supervisor Program 2005 - USPS Certificate of Appreciation: Perfect Attendance 2004 2005 - USPS Certificate of Completion: Great Lakes Area Route Examiner 2005 - USPS Spot Award: Outstanding Performance Lake Geneva, WI. 2005 - EAS Recognition Award: Exceptional Contributor YTD VOE Index Score, QTR 1 and QTR 2 2006 - 2 time Recognized as the Best of the Best (F2) Anderson Springs Station (EAS 22 +) 2007 - Plaque Award: FY 07 NPA Unit Performance - Chandler, AZ.
Additional Accomplishments -
FY 2010 - FY 2012 USPS Project manager which reduced -95 routes and -750 Base hours for the Arizona District
Andersen Springs Station named twice in FY 06 as "The Best of the Best" for EAS 22 and above offices in city delivery for the reduction in hours to SPLY and the increase carrier efficiency.
Kenosha Post Office finished FY 02 with 3730 hours under PLAN and 7732 hours under SPLY. Overtime dropped to 9.06%, a saving of approximately 4,000 hours. In FY 03 additional savings of 2072 work hours to PLAN and 6299 hours to SPLY were achieved. Overtime was again decreased: 24.3% to PLAN and 17% to SPLY.
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Solomon Juneau High School
Job Titles Held:
Supervisor Customer Services - EAS 17
Operations Programs Support - AZ District EAS 17
Station Manager - EAS 22
City Letter Carrier
High School Diploma :
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