Versatile and Skilled Operations Manager with more than 12 years of solid experience managing various operations, (distribution, customer service, accounting), and diverse personnel. Applies strong planning, analytical, human relations and critical thinking skills to solve complex operational problems.
General Ledger Accounts
Successfully managed the operations of each Postal Unit assigned (approx. seven) while ensuring that the unit achieved its operational, safety, quality of work and customer service goals; Primarily worked in Retail & Finance (70%), Delivery & Collections (15%), Distribution (5%) and the remaining 10% as a Carrier during this period of time; Managed a team of 10 to 45 subordinates in each Postal Unit of med to large classification; Planned the daily work-flow, handled employee scheduling and leave requests, promoted a safe and clean working environment, used computer applications to provide daily operational and financial reports to management, and delivery service alerts to our business customers; Handled customer inquiries and concerns, assisted Retail Clerks during heavy traffic periods, handled the daily receipts of Clerks for deposit, performed Clerk audits and other financial controls/reports utilizing a POS retail system, addressed employee grievances and disciplinary matters.
I Participated in classroom and field training pertinent to the position of U S Postal Inspector. U S Postal Inspectors are federal law enforcement agents with investigative jurisdiction in all criminal matters involving the integrity and security of the U S Postal Service. Postal Inspectors investigate criminal, civil, and administrative violations of postal-related laws, often using forensics and cutting-edge technologies. It is essential that Postal Inspectors be in sound physical condition and be capable of performing rigorous physical activities on a sustained basis. The training consisted of classroom, physical fitness, firearms, forensics, computer technology, case studies, federal law, communications skills, postal accounting, law, employee & labor relations, operations, report writing, prep & presentation, courtroom procedures, rules of conduct and ethical responsibilities.
Successfully maintained and managed various routes, (residential & business), of different volumes (250 - 900+ customer stops) with minimal supervision; Excellent safety (motor vehicle & industrial) and sick leave record; Proficient in casing/sorting of mail for my assigned route(s) and the subsequent delivery to our business and residential customers; Additionally, processed changes of address, nixies & undeliverable mail; resolved customer concerns, collected outgoing mail, timely & efficiently handled accountable items (i.e. Express mail, Priority mail, Certified & Registered mail & CODs); Exhibited good safety and sick leave record.
Along with the Accounting Manager, managed the timely and accurate reporting of the financial statements each accounting period using GAAP in a computerized Accounting environment; Ensuring compliance with governmental safety regulations (OSHA) through proper reporting which required communications with Plant Management and Engineering; We provided oversight for an Accounting Supervisor and several Accounting Clerks and submitted daily financial reports as needed by Management; we also planned & coordinated special projects as requested by management
Built strong client relationships and provided high value-adding services, through the sales & marketing of the various financial services/products of our organization, (i.e., insurance, mutual funds, employee benefit plans, financial planning services), to current and prospective clients, which included individuals, small business owners and and corporate employer groups; Analyzed the financial condition of each client, determining their needs and made recommendations to them utilizing financial planning software, acquired knowledge & skills and the relative products & services of the company.
Initially provided for the daily reporting of some 400+ retail auto parts stores along with several other Accounting Clerks, then within a very short period promoted to Assistant Accounts Payable Supervisor and subsequently to Retail Accountant (within 4 months), where I was instrumental in managing the accounting operations including accounting close, account reporting, tax reporting, accounting clerical staff and reconciliations, with the other Accountants; worked as part of a team or individually on various other special projects as needed by management.
Operations Manager, Sorting, Retail, Retail Marketing, Financial Reports, , Postal Finance, Auditing, Customer Service, Point Of Sale (POS), Scheduling, Accounting, Employee Benefit Plans, Financial Planning, Financial Services Marketing, Mutual Funds Sales, Strategic Planning, Financial Statements, GAAP, Plant Management & Accounting, Detail Oriented, Financial Management Techniques; Microsoft Office: Excel, MS Word, SharePoint, PowerPoint; Problem-solving, Report Writing, Security Training, Accounting Manufacturing and Retail Operations, Accounts Payable.
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