Exceptional communication skills; Strong analytical thinking and planning; Tolerant and flexible to different situations; Excellent conflict resolution and identification; Outstanding interpersonal skills; Knowledgeable with culturally diverse community; Skilled in confidence-building; Experienced with outreach; Strong sales and marketing; Exceptional customer service; Technology savvy; Skillful with Microsoft Office; Bilingual-Tagalog
CA Commission on Teacher Credentialing, Dept.
of Justice and FBI Local Coordinator Training Certificate, U.S.
Department of State Training [sponsored by CETUSA] Awards & Affiliation, Volunteerism Scholarship: Program for Continuing Education (PCE), International Chapter of the P.E.O.
Sisterhood Scholarship: Clare Luiselli California Student Public Interest Research Group (CALPIRG, UC Berkeley Chapter) Pilipino Academic Student Services (PASS, UC Berkeley Chapter) Mentor: UC Berkeley Starting Point Mentorship Program Teacher Aide Volunteer: 2005-2012 School Site Council Voted Member - Park Middle School, 2011-2012 2.
Supervising CoordinatorJan 2013 to Apr 2015 Council for Educational
On-Demand · Oversaw the wellbeing of exchange student(s) while in care of host-U.S.
family/parents · Communicated with students' and host-U.S.
family regarding daily activities · Provided tutoring, advising/counseling, and encouragement regarding scholastic or personal experiences (Complete monthly evaluation reports for corporate submission) · Recruited potential U.S.
family/parents' · Implemented company guidelines as required by U.S.
Department of State · Provided documentation to approve trips/travels within and outside the U.S.
Collaborated with regional director to assure the satisfactory experience of exchange student(s) and host-U.S./family · Positive supporter of foreign diplomacy by means of cultural exchange and acceptance.
Student Services Advisor IIJan 2012 to Oct 2012 Heald College
Advised and mentored students in fulfilling scholastic goals · Monitored attendance to ensure reduction of absenteeism · Managed and performed problem identification toward neutral resolution · Gathered and shared social welfare resources/community resources for students in need/high-risk · Collaborated with faculty in creating action plan for advancing classroom performance · Assisted and reported to Director of Student Services, Director of Academic Affairs, and Program Directors on improving students' academic path toward graduation · Corresponded and inquired with Student Financial Service, Business Office, Library, Learning Center, Registrar, and Office of Admission · Encouraged dropped-out students to continue their educational journey (Completed re-admission paperwork) · Interviewed scholarship candidates and provided overall assessment to Director of Admissions · Participated in student activities (Welcome Week, Student Appreciation Day, Orientation, Club Mixer and induction), driving students' retention · Observed college policies and procedures in accordance to federal regulations (Family Education Rights and Privacy Act, American Disability Act) · Daily use of Campus-Vue, Microsoft Office, Outlook, Online and On ground student report, Daily Activity Report, and moderate experience with People-Soft 1.
Macy's West June'07 December'08.
Solicited sales through means of informative product benefits · Taught cosmetic techniques/product information during quarterly events · Managed customers' order file for new products and item replenishment recommendation · Resolved escalated issues of unsatisfied customers · Implored store credit card application as well as events and charity ticket sales · Daily use of cash register, and some use of office machines.
Bank of the West July'01 June'05.
Taught in classroom setting - one-week intervals for new hires · Drafted and presented proposals for advancement of employee retention in department · Developed, in part, with department's newly-hire Employee Manual · Managed customers' accounts, particularly those that were escalated · Resolved customer issues while adhering to company regulations · Mentored all newly hired during probationary period and created weekly progress status · Supervised (33) CSR for performance, attendance, and administrative issues · Implemented departmental performance policy in accordance with HR regulations · Used office machineries and company's computer programs daily.
Master of Arts, Teaching, EducationDecember 2013University of Southern CaliforniaTeaching, Education
Bachelor of Arts, Legal StudiesMay 2011University of California － BerkeleyLegal Studies
Associate of Arts, Behavioral Science & Social Science; Arts & Humanities; Mathematics & ScienceMay 2009Los Medanos CollegeBehavioral Science & Social Science; Arts & Humanities; Mathematics & Science