Supervising Agent Resume Example

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Personable Supervising Agent dedicated to pursuing the highest level of customer service and satisfaction. Documented success in processing orders, resolving discrepancies and supervising team of three. Committed to providing outstanding service with sense of accountability. Hardworking Supervising Agent with experience supervising team of up to twoor three. Over 3 years of experience in the hospitality industry. Adept at hiring and training agents, evaluating performance and keeping accurate and precise database. Great abilities in handling complaints and unhappy customers. Crafty Supervising Agent handles customers patiently and professionally during stressful situations. Excellent verbal and listening skills. Well-versed in handling incoming and outgoing calls and processing information quickly. Most of all I am willing to learn and adapt.

• Supervised team of 3-4 staff members.
• Achieved Hilton Honors Champion 2 years in a row through personable relationships with clients.
• Achieved Employee of the month 4 months in a row by completing obligated work task with accuracy and efficiency. Also going above and beyond to assist my team in times of difficulty.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

My parents being from Ghana ( 1st generation) has opened manny doors to me culturally. I enjoy cooking and speaking languages of other cultures. So in my free time I try to emulate the foods that I grew up on with new twist and or Ideas to combine my love of art and food. A way for me to express myself in a more tangible experience.

I speak my parents native language, Twi.