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Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Personable Supervising Agent dedicated to pursuing the highest level of customer service and satisfaction. Documented success in processing orders, resolving discrepancies and supervising team of three. Committed to providing outstanding service with sense of accountability. Hardworking Supervising Agent with experience supervising team of up to two or three. Over 3 years of experience in the hospitality industry. Adept at hiring and training agents, evaluating performance and keeping accurate and precise database. Great abilities in handling complaints and unhappy customers. Crafty Supervising Agent handles customers patiently and professionally during stressful situations. Excellent verbal and listening skills. Well-versed in handling incoming and outgoing calls and processing information quickly. Most of all I am willing to learn and adapt.
- Supervised team of 3-4 staff members.
- Achieved Hilton Honors Champion 2 years in a row through personable relationships with clients.
- Achieved Employee of the month 4 months in a row by completing obligated work task with accuracy and efficiency. Also going above and beyond to assist my team in times of difficulty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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- Maintained businesses' database by entering and verifying information.
- Monitored and evaluated fellow agents' performance.
- Organized and coordinated meetings and conference calls with various individuals.
- Quoted prices and credit terms to prepare sales contracts.
- Trained and prepared multiple agents to respond to customer complaints, inquiries and handle any troubleshooting duties.
- Fielded customer service inquiries and calls from customers throughout country.
- Handled and resolved customer complaints through empathy and compassion.
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Earned professional Neurodiagnostic Credentialing and Accreditation credentials and applied learned skills regularly to EEG technology work.
- Operated and maintained variety of equipment to obtain diagnostic data with focus on EEG.
- Credentialed from American Heart Association (AHA) and participated in ongoing education to keep skills current.
- Reviewed patient's history, obtained necessary information and documentation and educated and reassured patient.
- Assisted with scanning, and monitoring comfort level, safety and overall wellbeing.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
- Gathered, documented and tracked test results for physician interpretation.
- Attached electrodes to patients using adhesives.
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
- Reviewed patient's history, obtained necessary information and documentation and educated and reassured patient.
- Credentialed from American Heart Association (AHA) and participated in ongoing education to keep skills current.
- Earned professional Neurodiagnostic Credentialing and Accreditation credentials and applied learned skills regularly to EEG technology work.
University Of Central Oklahoma - Edmond, OK
- Member of Sigma Nu EN
Oklahoma State University - Oklahoma City - Oklahoma City, OK
Oklahoma University - Norman, OK,
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School Attended
- University Of Central Oklahoma
- Oklahoma State University - Oklahoma City
- Oklahoma University
Job Titles Held:
- Supervising Agent
- Electroencephalogram Technician
- Electroencephalography Technologist
Degrees
- No Degree
- Associates of Business
- Bachelor of Science
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