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supervising agent resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Project Management
  • Training and Development
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Good Judgment
  • Documentation and Reporting
  • Hiring and Training
  • Hand and Power Tool Operation
  • Team Player
  • Worksite Safety and Maintenance
  • Problem Solving
  • Situational Awareness
  • Punctual and Dependable
  • Attention to Detail
  • CDL License
  • Flexible and Adaptable
  • Safety Management
  • Troubleshooting and Diagnostics
Experience
06/2020 to 09/2022
Supervising Agent Simon Property Group Inc Florida City, FL,
  • Observed performance of agents and provided feedback when needed.
  • Monitored agents to comply with AIL Insurance Company performance standards and policies.
  • Organized and reviewed data and reports to better define company goals and milestones.
  • Held interviews, hired and led team of over 3 agents.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Expanded client base and increased profitability through recruiting and training.
  • Maintained high level of communications and marketing skills by participating in professional activities.
  • Created marketing strategies to boost clients in various media.
05/2012 to 06/2020
Senior Maintenance Worker Carlyle Arlington, TX,
  • Erected signs and cones to divert traffic in active work areas.
  • Assisted with roadway projects and highway repairs by controlling traffic patterns.
  • Cleared snow, ice and other debris from highways to maintain road safety.
  • Flagged motorists to provide warning of obstacles and repair work.
  • Repaired roadway signs, fences and other structures.
  • Hauled and spread sand, gravel and clay to fill washouts and repair road shoulders.
  • Performed preventive maintenance on vehicles and heavy equipment.
  • Operated pneumatic tampers to repair joints and patch broken pavement with asphalt.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Maintained baseline safety knowledge to improve deficient areas and meet code.
  • Logged inventory to track supply counts, organize equipment and gather important materials.
  • Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Utilized various tools and power equipment to cut down trees and shear off limbs.
  • Checked, cleaned and maintained chainsaws and other equipment each day to ensure working order.
  • Cleared tree falling areas of potentially dangerous shrubs, machinery or other plants before cutting to protect people, property and equipment from harm.
  • Controlled direction of falling trees by correctly placing wedges and cutting in strategic places.
  • Maintained equipment such as wedges, lifts, saws and saw blades by inspecting before and after use and completing timely repairs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
  • Inspected facilities to determine problems and schedule necessary maintenance.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Checked equipment for defects before and after shift and submitted report indicating equipment condition.
  • Observed company safety protocols for trench safety and perimeter establishment to reduce job site accidents.
  • Loaded and moved dirt, rocks, equipment and materials.
  • Kept records of material or equipment usage and completed entries in production logs.
  • Took care to locate and stake critical underground utilities prior to beginning work.
04/2004 to 05/2020
Manager Yazaki North America, Inc. City, STATE,
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Pruned trees and bushes to improve visibility and shape.
  • Shoveled snow from walkways to prevent falls and injuries.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Built pergolas, retaining walls, decks and large and small to enhance grounds.
  • Directed crew members completing landscaping tasks.
  • Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
  • Removed brush, limbs and other debris from customers' property at end of jobs.
  • Used proper gear and safety behaviors to minimize injury risk.
  • Edged lawns and flowerbeds using gas-powered and rotary edging tools.
  • Followed safety procedures and protocols to minimize equipment mishaps.
  • Kept supplies organized, equipment clean and vehicle professional through regular care.
  • Hauled or spread topsoil, gravel and mulch using wheelbarrows and rakes.
  • Performed preventive maintenance and sharpened blades, keeping landscaping equipment in working order.
  • Drove truck to deliver tools and equipment to work locations.
  • Cut grass, trimmed trees and bushes and blew clippings off pavement.
08/2008 to 08/2014
Specialist Army National Guard VT City, State,
  • Worked in small groups to accomplish complex goals within tight deadlines and standards.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Developed expertise in small arms use, care and accountability.
  • Provided tactical and technical guidance to facilitate unit duties.
  • Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
  • Deployed to areas of civil unrest to provide security services to various fire and police departments and cities.
  • Maintained orderly, clean and fully repaired personal equipment.
  • Conducted mobile and foot patrols to secure areas and promote safe communities.
  • Trained extensively on weaponry, tactics and methods of battle.
  • Directed placement of material handling equipment to accomplish cargo loading and off-loading operations.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
Education and Training
Expected in 06/2006 to to
High School Diploma:
Twin Valley Highschool - Wilmington VT,
GPA:

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Resume Overview

School Attended

  • Twin Valley Highschool

Job Titles Held:

  • Supervising Agent
  • Senior Maintenance Worker
  • Manager
  • Specialist

Degrees

  • High School Diploma

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