Experienced senior laptop repair technician with over 14 years of experience looking to leverage extensive background in laptop repair, training, departmental organization and customer satisfaction into a management position with a leading repair company where I can develop, motivate, lead and encourage employee productivity, increase profitability and add value to operations.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
Super Senior CIA Agent and DCI Backup, 10/2006 - Present Marmon Holdings, Inc – Sulphur, LA,
Execute day to day diagnosis & processes of Geek Squad City, ensuring friendly, accurate & efficient technical services & repairs.
I serve in a lead position partnering with supervisors to train & coach, CIA Agents & temp to hires to ensure quality repairs & efficient first time troubleshooting.
I solve technical, hardware and software issues to increase production, turn-time, customer satisfaction & profitability.
I supervise, lead & manage a team of 20 technicians & provide daily work progress and reports to the DDCI, as the backup DCI.
Involved in roundtables & town hall meetings, also on the Employee Engagement Committee.
I participated with the 2015 Geek Squad Academy.
Geek Squad Academy brought Leadership, Innovation, Education, Engagement, along with Technology and fun to the students and staff of Americana Community Center.
I was a member of the 2009-2010 Women of Leadership Forum (WOLF) through Best Buy.
Engaged in various Best Buy Tag Teams which focuses on fundraising, volunteering and outreach within our community.
Responsible for a production crew of 3 Team Leaders, 9 Cell Leaders and 116 team members on the HP Refurbishment and Repair product lines.
Responsible for a constant and consistent flow of product throughout the entire process: from receiving to shipping.
Full knowledge of all processes within the HP Refurbishment Department while maintaining the responsibilities of a lead tech to properly solve production and quality issues.
Strong knowledge of MS Excel & Word applications for use in developing spreadsheets, reports and production tables.
Responsible for ordering and maintaining Microsoft COA Labels for HP products including inventory, cycle counts and tracking label usage.
Report department efficiencies daily for all nine cells.
Responsible for compiling data from daily reports and forecasting the day's production numbers and ship goals.
Ran physical inventories and maintained employee records, such as reviews, tardies, absences, vacations and payroll.
Handled account payables and collections for the sales representatives.
Typing of policies and insurance contracts were done on a daily basis.
Coordinated massive mail-outs, as well as order office supplies and answer phone lines.
Coordinated 2 safety seminars, Indy 500 race party functions, conventions, department parties and functions.
Education
High School Diploma: , Expected in June 1988 - Pleasure Ridge Park High School / Ahrens Vocational Technical School - Louisville, KY. GPA: GPA: 3.56 GPA: 3.56 grade point average from Pleasure Ridge Park. Attended Ahrens Vocational from 1986 to 1988 for Commercial Arts I and II. I received a 4.0 grade point average both years. Received an Honorable Citizen's Award from Mayor Jerry Abramson for participation in a 'Beautify Downtown Louisville' campaign.
Skills
administrative duties, Arts I, backup, coach, hardware, contracts, customer satisfaction, diagnosis, forecasting, fundraising, HP, Innovation, insurance, inventory, Leadership, meetings, MS Excel, mail, Word, order office supplies, packaging, payables, payroll, policies, processes, progress, quality, receiving, repairs, safety, sales, sales reports, seminars, shipping, spreadsheets, tables, phone, troubleshooting, Typing
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School Attended
Pleasure Ridge Park High School / Ahrens Vocational Technical School
