, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking, trustworthy, and reliable Camp Director with strong organizational ability in the effective running of a residential children's summer camp offering solid leadership skills and effective management experience for growth of camper enrollment and supervision of staff. Highly organized, proactive, with a passion for the camping industry with team-oriented mentality.
Skills
Friendly, Positive Attitude
Problem Resolution
Team Building
Microsoft Office
Good Work Ethic
Team Management
Planning & Organizing
Supervision & Leadership
Flexible Schedule
Conflict Resolution
Relationship Building
Organizational Skills
Reliable & Trustworthy
People Skills
Experience
06/1999 to CurrentSummer Camp Assistant DirectorThe Morning Consult, Llc | City, STATE,
Oversaw all areas of camp operations in the Director's absence including day-to-day operations, camper enrollment processing, NYSDOH Safety Plan monitoring and implementation, food service employees food ordering and risk management on a year-round basis.
Cultivate, train, and maintain relationships with full-time and returning seasonal and new staff to promote positive work culture.
Assisted in establishing budget with camp owner and tracked expenses to drive operational efficiency for food services operations.
Developed department performance goals and methods for achieving milestones for food service operations.
Supported work-life balance to improve seasonal staff morale.
Researched and negotiated pricing to reduce cost of equipment and supplies for food service operations.
Generated reports to review data and issue corrective actions for improvements.
Oversaw recordkeeping and reporting efforts to satisfy all document and report processing guidelines for all areas of camper enrollment for seasonal use of staff and administration
Created and enforced system processes to boost company productivity for efficiency of camper enrollment and day-today operations during season.
Mentored new employees on camp practices and camp operations.
Monitored staff compliance with safety and health guidelines.
Coached and guided direct reports on day-to-day operations and camp policies and procedures.
Handled incoming and outgoing calls and daily emails.
12/2017 to 12/2020Senior Account ExecutiveAssured Partners Of New Jersey | City, STATE,
Mid-sized commercial insurance book of business
Serviced existing insurance clients by soliciting additional policy renewals.
Collaborated with renewal and servicing teams to deliver consistent, personalized sales and customer service to clients.
Presented insurance products to clients to meet needs and discuss financial investment and return on investment.
Coordinated complex decision-making, overcoming objections to close new business.
Presented and clearly explained insurance policy options based on clients' needs and goals.
Verified details with policyholders and requested additional information.
Explained coverage options to potential policyholders, answering questions or concerns.
Monitored clients' insurance coverages to ensure changing needs were met.
Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
Achieved repeat business and referrals through personalized services.
Cultivated professional relations to establish long-term profitable partnerships.
Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
12/1992 to 12/2016Independent Insurance AgentB. B. Miller & Co | City, State,
Agency Owner representing many local and national carriers.
Producer and Account Manager of self-created book of commercial insurance book of business.
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Received underwriting approvals after accurately completing applications for insurance coverage.
Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Sold vital insurance policies with time-tested customer engagement techniques.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Improved office operations, maintaining records, tracking data and promoting clear internal communications.
Cultivated lasting professional relationships and grew client referrals to promote agency success.
Maintained pleasant and cordial attitude, remaining calm when issues arose.
Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Communicated with clients by phone and email to answer questions and offer services.
Upsold products to policyholders and potential new clients.
Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
Pursued continued professional development through insurance workshops, course and webinars.
Attended continuing education courses to maintain insurance license.
Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
Licensed independent insurance agent licensed in multiple states
Education and Training
Expected in 01/2019Masters | English Comparative Literature, Gender StudiesRutgers University, Newark, NJGPA:
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