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Summary
Compassionate and caring Substance abuse counselor with five years of employment in fast paced environments. Extremely skilled at building trust with diverse individuals to promote client honesty and growth during recovery processes. Seek to leverage abilities and pursue employment in a treatment setting focused on substance abuse.
Skills
Defining treatment objectives
Individual therapy
Client evaluation
Case management
Crisis management
Collaboration
Fluent in Spanish
Training & Development
Planning
Problem resolution
Conflict resolution
Critical thinking
People skills
Experience
11/2018 to CurrentSubstance Abuse Counselor InternAcadia Healthcare Inc. | Appleton, WI,
Maintained thorough clinical treatment notes.
Identified treatment goals based on individual diagnosis and history.
Supported and counseled clients with drug and alcohol addiction.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Conducted individual and group therapy sessions for outpatient clients.
Organized treatment projects that focused on problem solving skills and creative thinking.
Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
Worked closely with drug court staff in designing treatment plans specific to client needs.
Conducted chemical dependency program orientation sessions
Developed client treatment plans based on research, clinical experience and client histories.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2015 to CurrentPeer Support SpecialistPacific Medical Centers | Cerritos, CA,
Maintained strict data confidentiality and privacy on information related to individuals.
Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
Aided individuals by developing wellness plans and advance directives to achieve goals.
Fostered relationships with patients that encouraged self-awareness and emotional expression.
Assisted patients with activities of daily living, personal hygiene, physical comfort, nutrition, rehabilitation and safety.
Discussed history and symptoms and evaluated potential clinical interventions .
02/2014 to 11/2018Case ManagerHospital For Special Surgery | New York, NY,
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and patients.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Protected patient data in alignment with HIPAA privacy protocols.
02/2014 to 05/2016Lead ServerSenior Lifestyle Corporation | Dallas, TX,
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Managed 4 servers and staff members to effectively foster team-oriented environment.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Trained and acclimated new servers to restaurant's culture and operations.
Delivered high-quality service and quick beverage service to promote customer satisfaction.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
Education and Training
Expected in 12/2020Bachelor of Science | Psychology Purdue University, West Lafayette, INGPA:
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