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Substance Abuse Coordinator /Receptionist Resume Example

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SUBSTANCE ABUSE COORDINATOR /RECEPTIONIST
Professional Summary

Currently attending Florida State College Jacksonville for Associates Degree then attending University to pursue Bachelor Degree in Social Work.

Welcoming clerical professional with 4 years of experience in customer service and with 1 and a half years experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, etc.. Accurate when entering information in office software and keeping organized filing systems.

Skills
  • Customer and client relations
  • Office administration
  • Multi-line telephone systems
  • Professional demeanor
  • Security awareness
  • Documentation and reporting
  • Data Entry
  • Verbal and written communication
  • Administrative support
  • Conflict resolution
  • Time management
  • Scheduling
  • Bookkeeping
  • Sorting and labeling
  • Organization skills
  • Telephone skills
Work History
Substance Abuse Coordinator /Receptionist, 10/2019 to Current
Breakthroughs Counseling And Recovery – Jacksonville, FL
  • Making appointments with the new and current clients.
  • Verifying insurance.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy clients.
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Collected payments from clients and updated account balances.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept records in Office Ally to maintain Patient data by entering and updating information.
  • Below is an attachment on the other responsibilities I took care of during my time at Breakthroughs
Cashier/ Guest services, 07/2019 to 10/2019
Target – Fleming Island, FL
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
Retail- Sale Associate / Cashier, 09/2018 to 03/2019
JCPenney Portrait Studio – Orange Park, FL
  • Taking Photos and digitally edit the photos.
  • One on One selling of the products and services.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Worked closely with supervisor to solve problems and handle customer concerns.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Sales Associate, 11/2017 to 01/2019
Hottopic – Orange Park, FL
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma: 06/2019
Ridgeview High School - Orange Park, FL
  • Graduated with 3.65 GPA
  • Member of FBLA-NJROTC-National Beta Club [2017-2019]
  • More than 100 community service hours
Certifications
Microsoft Word and Microsoft PowerPoint Certified
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Resume Overview

Companies Worked For:

  • Breakthroughs Counseling And Recovery
  • Target
  • JCPenney Portrait Studio
  • Hottopic

School Attended

  • Ridgeview High School

Job Titles Held:

  • Substance Abuse Coordinator /Receptionist
  • Cashier/ Guest services
  • Retail- Sale Associate / Cashier
  • Sales Associate

Degrees

  • High School Diploma : 06/2019

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