subject matter expert resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Consultant Implementation Analyst with background in IT, project management and technical support. Successful at driving financial and productivity results.

  • Troubleshooting proficiency
  • Patient and diligent
  • Exceptional telephone etiquette
  • Vast technical knowledge
  • MS Office proficiency
  • Accomplished with mobile devices
  • Job Control Language (JCL)
  • Global File Transfer (GFT) expert
  • Lotus Notes expert
  • Lync intermediate
  • TCP/IP basic
  • Windows 7
  • Member Parameter System (MPS) expert
  • Structured Query Language (SQL) intermediate
  • Statistical Analysis System (SAS) intermediate
  • DB2 intermediate
  • Query Management Facility (QMF) intermediate
  • Toad intermediate
  • File Aid expert
  • Global Service Manager (GSM) expert
  • Enterprise Reporting (ER) expert
Subject Matter Expert, to
, ,
  • SME) for new products to be added to the prod file as part of the release.
  • Efficiently and timely answered second level customers technical questions in GSM.
  • Conference calls with the Customer as an AUTH SME to guide and advice on solving high priority issues.
Customer Configuration Management-Consultant implementation analyst, 08/2006 to Current
Ecs FederalMebane, NC,
    Represent the customer configuration the subject matter expertise for core release and other projects for the tools and software the group uses and supports.
  • Minimizing risk to our customers and core systems while providing solutions to support business requirements.
  • Exceptional focus, follow-through and coordination skills.
  • Develop and manage project schedules,
  • Works well with cross-functional teams to achieve on-time project completion.
  • Consulted with Business Owners to identify key requirements, and to define project scope,
  • Provide leadership to internal teams on projectswi and was SME on the JAD sessions, functional and business requirements.
  • Escalation contact for change requests and client concerns, and worked closely with department team leads to prioritize issues and coordinate troubleshooting efforts.
  • Conducts resource planning and budgeting; tracking costs to ensure adherence to budgetary limitations.
  • Managed configuration of products prior to release.
  • Coordinate with Business owner and other departments to resolve business and product issues.
  • Provide ongoing project coordination and process development support to implementation teams and project managers.
  • Track issues facilitated resolution, and provided weekly status reports to senior management.
  • Supervised Regression and UAT testing efforts for the deployment of MPS worldwide, created business test plan and processes, and worked with CCM on implementation issues.
  • Coordinated on-site training, data conversion and projects in Dublin Singapore and India.
  • Conducted market analysis and summary to determine potential issues for the MasterCard issuers to develop accurate parameter profiles.
  • Presented research to executive management with recommendations.
  • I provide second level production support to internal Customers.
  • Authorization (including single and dual messages) related issues Ensure the timely receipt and delivery of bulk files to the customers Provide onsite coverage during business hours in St.
  • Louis.
  • Pager support provided 24/7.
  • Products Supported Include: Dual Message System, Single Message System, Clearing, Stand-in Member Alert to Control High-risk Merchants (MATCH), File Transfer System, Secure Code System to Avoid Fraud Effectively ( SAFE), Account Level Management (ALM), MoneySend, Mobil Digital Enablement System (MDES), Address Verification System (AVS) On-behalf Services (OBS), Account Management System (AMS) Support Tasks Include but Not Limited to: Processing GSM tickets Trouble shooting production issues Analyzing data.
Sr. Analyst, 02/2002 to 02/2006
, ,
  • Subject Master Expert for implementations for Member Parameter System.
  • Provided thorough support and problem resolution for customers.
  • Executed regression testing for the MPS with changes from the core releases.
  • Executed UAT test cases for the MPS for the new parameters implemented with the core release.
  • Executed SAS programing skills by maintain Ad-hoc reports and updating changes to the Job when layouts of the files changed.
  • Used File Aid to access DB2 files and analyzed the table contents.
  • Trained team members on the core releases for implementation and support.
  • Used SAS programming skills to create customized reports for the customers and management.
Data Integrity-Analyst/Product, 05/1995 to 02/1998
Chick-Fil-ACity, STATE,
  • Analyzed the track data for the acquiring customers and notified them of issues.
  • Analyzed the track data information for fraud monitoring.
  • Created SAS reports for the International Security Committee that showed the increase or decrease in the products use over the dual message system Researched issues on various systems and databases to resolve complaints and answer inquiries.
  • Answered Phone calls and e-mails from external customers to research issues.
  • Trained new members on the Data Integrity team.
Associate of Science: Electronics Engineering, Expected in to Missouri Technical Insitute - , MO

Electronics Engineering

Bachelor of Science: Business Administration, Expected in to Missouri Baptist College - St Louis, MO

Business Administration

Bachelor of Science: Computer Information, Expected in to Missouri Baptist College - Saint Louis, MO

Computer Information


Coaching soccer


Account Management, Ad, approach, budgeting, client, data conversion, Data modeling, databases, delivery, executive management, File Aid, focus, functional, GSM, DB2, JCL, leadership, market analysis, Access, Excel, Outlook, PowerPoint, Enterprise, problem resolution, process development, processes, Programming, Project Management, project coordination, QMF, Reporting, Research, SAS, SQL, file aid Query Language, Statistical Analysis, strategic analysis, Phone Calls, Help Desk,Toad, Troubleshooting, Analyzing Data

Additional Information
  • Hobbies soccer

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Resume Overview

School Attended

  • Missouri Technical Insitute
  • Missouri Baptist College
  • Missouri Baptist College

Job Titles Held:

  • Subject Matter Expert
  • Customer Configuration Management-Consultant implementation analyst
  • Sr. Analyst
  • Data Integrity-Analyst/Product


  • Associate of Science
  • Bachelor of Science
  • Bachelor of Science

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