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Cook County Clerk's Office - Student Program Coordinator/Latino Liaison Resume Example

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STUDENT PROGRAM COORDINATOR/LATINO LIAISON
Summary

Detail-oriented program coordinator and Latino liaison with excellent communication, problem solving and strategic planning skills. Experienced but eager to learn. Passionate about working with children and youth to enhance their educational, living and social quality.

Highlights
  • Program management
  • Communications & Media
  • Networking and social mobilization
  • Latino Liaison
  • Exceptional interpersonal skills
  • Natural leader
  • Analytical thinker
  • Social and Network
  • Family and children's programs knowledge
  • Advocate
  • Experience with at-risk youth
  • Compassionate and active listener
Accomplishments
  • As a Student Program Coordinator, I facilitated deputy registrar and election judge trainings as well as mock election setups for Cook County, the second largest county in the nation. Under my responsibility, the program successfully quadrupled in numbers, increasing from 250 to over 1,000 participants per election.

  • As Latino Liaison, I was the bridge between the Spanish-speaking community and the Clerk's office for services including elections, vital records and property tax assistance. Under my responsibility our office expanded and collaborated with more than 100 local and national organizations serving communities with high immigrant and Spanish speaking populations.

  • In collaboration with the Illinois Coalition for Immigrants and Refugee Rights, we were able to push for the Illinois non-citizen drivers license law, which allows non-citizens to legally operate vehicles and purchase insurance.

  • Alumni of the American Council for Young Political Leaders (ACYPL). As part of this program I traveled to El Salvador in representation of Cook County and Chicago government to meet with Salvadoran politicians, civil servants, business leaders and community activists on the national, province and local levels to help bridge communication between both governments.
Experience
Cook County Clerk's Office Chicago, IL Student Program Coordinator/Latino Liaison 08/2007 to 07/2014
  • I was in charge of recruiting students, developing relationships with teachers and administrators, and all outreach to high schools, colleges and other community or educational institutions.
  • Conducted mock elections, trainings, and educational presentations.
  • I setup meetings, kept minutes, created follow-up reports and memos for administration and organizations involved.

  • As the Latino Liaison, I was the bridge between the Spanish-speaking community and the Clerk's office for services including elections, vital records and property tax assistance.
  • I coordinated the Spanish hotline, translated official government documents into Spanish
  • Lead outreach and trainings for Latino groups
  • Was the official Spanish media spokesperson for the Cook County Clerk's Office.
  • I wrote and translated press releases, and media reports.
  • I approved all outside Spanish translations, materials and documents.
  • I developed vast knowledge about the services provided to the public and constituents.
Cook County Clerk's Office Chicago, IL Vital Records Customer Service Clerk 12/2005 to 08/2007
  • Processed vital record requests for Cook County, including birth, marriage and death records.
  • I assisted Spanish-speaking customers and guided them with information regarding documentation, and requirements to obtain records from both local and state level offices.
Union League Boys & Girls Club Chicago, IL Children's Program Coordinator 07/1997 to 12/2005
  • Worked with school age children and teens in Chicago's Humboldt Park, an very high-risk and low income inner-city community
  • Created different programs that involved club members, parents and the community
  • Monitored daily attendance and behavior of club members and created monthly reports
  • Worked with different community groups and organizations to create educational and motivational activities and programs in the community such as; GED programs, scholarship opportunities, community health fair events, corporate donations, scholarships, and low-income family assistance
  • Worked as Summer Camp Counselor in Wisconsin
  • Created programs for inner city youth that promoted and taught self-reliance, nature and wildlife preservation.
  • Conducted team building activities that promoted trust and connection amongst the different groups
NEIU Gear UP Program Chicago, IL Mentor/Tutor 09/2002 to 01/2005
  • Tutored and mentored students (5th-12 grade) living in low income areas with the goal of preparing them to enter postsecondary education and increase the number of at risk youth graduating college
  • Served as teacher's aide
  • Kept daily and monthly progress reports
  • Worked with parents and teachers to help bridge the gap between language barrier and culture differences.
Abts Associates Chicago, IL Bilingual Telephone Interviewer 11/1999 to 12/2001
  • Conducted phone interviews in both English and Spanish on behalf of the Centers for Disease Control and Prevention and Medicare.
  • Assisted with the translation of materials from English to Spanish.
  • Gathered data on children's vaccination records and Medicare recipients over the phone.
  • Converted refusals into completed interviews by gaining the trust of the participant.
Education
Bachelor of Arts: Communications and Media 2014 Northeastern Illinois University, Chicago, IL
Languages

Spanish/English Bilingual

Proficient in reading and writing in both languages

Skills

•Proficient in Microsoft Office Suite, including Power Point, Word and Excel

•Proficient in social media management (e.g. Facebook, Twitter, Instagram, Flickr and Pinterest)

•Some knowledge in InDesign, Photoshop and video editing

•Organized and able to handle multiple tasks

•Good communication and writing skills, including minute taking, scheduling, writing memos, press releases, proposals and group training.

•Advance knowledge of government procedures, issues and policies

•Excellent customer service skills and capable of exercising sound judgment

Additional Information
  • Awards 1994: Award from the National Literary Association of Puerto Rican Authors; Published
  • 2004: Club Member of the Year Award- Union Boys and Girls Club
  • 2006: Miguel A. Barreto Volunteer of Year Award
  • ULB&G Club
  • 2008-2009: Cook County Clerk's Office Staff of the Year Award
  • 2013: Honorary visitor award from El Salvador Vice President
  • 2013: American Council of Young Political Leaders (ACYPL) alumni
  • 2014: Guest Judge at the 2013-14 Chicago Annual Action Civics Fair
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Resume Overview

Companies Worked For:

School Attended

  • Northeastern Illinois University

Job Titles Held:

  • Student Program Coordinator/Latino Liaison
  • Vital Records Customer Service Clerk
  • Children's Program Coordinator
  • Mentor/Tutor
  • Bilingual Telephone Interviewer

Degrees

  • Bachelor of Arts : Communications and Media 2014

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