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Student Medical Assistant Resume Example

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STUDENT MEDICAL ASSISTANT
Summary

Effective Customer Service Associate with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills
  • Stock management
  • POS systems operations
  • Sales techniques
  • Customer relations
  • Merchandising
  • Records management
  • Issue resolution
  • Store growth planning
  • Leadership development
  • Time management
  • Flexible schedule
  • Team leadership
  • Cash handling accuracy
  • Loss prevention
  • Inventory control
  • Personnel training and development
  • Employee scheduling
  • Approachable
  • Excellent multi-tasker
  • Strong communication skills
  • Cheerful and energetic
  • Reliable and dependable
  • Organized
  • HIPAA compliance
  • Charting expertise
  • Inventory and supply management
  • Understands medical procedures
  • Advanced anatomy knowledge
  • Venipuncture and phlebotomy
  • Pulse volume recorder
  • Data entry
  • Clinical applications
  • Preparing specimens and samples
  • Calm and level-headed under duress
  • Restocking lab supplies
  • Respiratory equipment training
  • Vital sign monitors
  • Analytical decision-making skills
  • General housekeeping ability
  • Using a scale
  • Doppler proficiency
  • Respiratory equipment utilization
  • Electrocardiography (EKG)
  • Conflict resolution abilities
  • Diagnostic procedures
  • EKG set up and monitoring
  • Quick problem solver
  • Medical terminology
  • Human anatomy and physiology
  • First aid
  • Certified in Basic Life Support (BLS)
  • Specimens collection and processing
Experience
Student Medical AssistantSt. Luke's Health System | Blue Springs, MO | January 2020 - March 2020
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Recorded vital signs and medical history for 20+ patients each day.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Positioned patients for optimal comfort before procedures.
1st-Assistant ManagerMaurices | Edina, MN | July 2017 - June 2018
  • Assessed, optimized and elevated operations to target current and expected demands
  • Collaborated with other associates and managers in meetings to brainstorm new ideas and discuss best ways to handle customer and staff issues
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
  • Identified new markets for penetration by carefully researching potential customers' buying habits
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Mentored newly hired employees by explaining tactics for building sales pipelines
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback
  • Reviewed customer complaints to determine appropriate methods for resolution
  • Met with each associate to establish realistic monthly sales goals
  • Oversaw personnel recruitment, performance and scheduling
  • Oversaw inventory purchases and sales contracts to keep records current and compliant
  • Established action plans for team members and helped each person attain objectives
  • Collaborated closely with management team to recruit top-level sales talent to fill positions within department
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
  • Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
  • Achieved weekly and monthly sales, budget and other targeted goals
  • Promoted and supported strong relationships with local community organizations in surrounding area
Part-Time ManagerMaurices | Belton, MO | August 2016 - July 2017
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system
  • Protected payroll operations and maintained employee confidence by keeping information private
  • Prepared weekly payroll data for processing by the payroll coordinator
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Successfully led key projects which resulted in team building and increased sales
  • Provided onsite training
  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
Sales AssociateMaurices | Burnsville, MN | June 2015 - August 2016
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Helped average of 50-200 customers per day by responding to inquiries and locating products
  • Assisted customers by finding various clothing items and checking inventory for items at other locations
  • Sold various products by explaining unique features and educating customers on proper application
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Recommended merchandise to customers based on needs and preferences
  • Helped customers sign up for loyalty programs and submitted completed paperwork
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Un-boxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Stayed up to date on store promotions, payment policies and security practices
Education and Training
High School DiplomaLakeville North High School | | Lakeville, MN | June 2016
Some College (No Degree)Metropolitan Community College Longview | Lee's Summit, MO
Clinical Medical Assistant: Certified Medical AssistantCareer Step | Online Course
Accomplishments
  • Routinely helped as many as 50 customers each day in a high-volume retail outlet
  • Fulfilled all supervisory duties when Store Manager was on vacation
  • Met monthly sales goals for 3 months straight
  • Documentation
    Wrote and edited documents to keep staff informed on policies and procedures
  • Completed Associate Degree in Maurices Business Achievement Program. (MBA 101)
  • Completed Bachelor's Degrees in Maurices Business Achievement Program. (MBA 201)
  • Received 2 promotions in 3 year period
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Resume Overview

Companies Worked For:

  • St. Luke's Health System
  • Maurices

School Attended

  • Lakeville North High School
  • Metropolitan Community College Longview
  • Career Step

Job Titles Held:

  • Student Medical Assistant
  • 1st-Assistant Manager
  • Part-Time Manager
  • Sales Associate

Degrees

  • High School Diploma
    Some College (No Degree)
    Clinical Medical Assistant : Certified Medical Assistant

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