LiveCareer-Resume

student loan advisor resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience, & Bilingual in Spanish. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • CRM and office management software
  • Bilingual, Spanish
  • Scheduling and calendar management
  • Customer service
  • Time management
  • Training & Development
  • Microsoft Office
  • Schedule oversight
  • Team coordination
  • Data entry
  • Report writing
Experience
08/2022 to Current Student Loan Advisor Adolfson & Peterson Construction | Minneapolis, MN,
  • Spent ample time with each borrow to break down complex information into terms that easy to understand.' Example-Daily interest rates, Standard Repayment Plans, IDR Plans, Forbearance, Deferments
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Responded to concerns with definitive and insightful answers.
  • Assisted with completion of documentation such as IDR paperwork, answered questions and delivered key information.
  • Received and posted payments to loan accounts.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action & deescalating calls.
  • Took Inbound calls & made out bound calls
  • Worked with Pheaa Project
11/2019 to 09/2020 Project Coordinator Marc Jones Construction DBA Sunpro Solar | City, STATE,
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Implemented procedural updates to correct deficiencies and improve operations.
  • Assessed, monitored and reported on work progression.
  • Updated and distributed weekly project schedules and milestones.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Oversaw adherence to project timelines and budget constraints.
  • Set project goals and schedule with owners and team members.
  • Produced status reports for customers and senior management.
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Developed quality assurance controls for design approaches.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
06/2017 to 10/2019 Front Desk Receptionist/Night Auditor Hampton Inn By Hilton | City, STATE,
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Facilitated front desk operations for busy high-volume hotel.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Monitored reservations to track incoming parties and special events.
  • Secured guest valuables in main safe or individual boxes.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Reviewed item requests and room service orders for accuracy and any needed assistance
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
01/2013 to 05/2017 Office Assistant/Dispatcher Town & Country Wrecker Servic | City, STATE,
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Alerted Drivers of road and weather hazards in real time to accomplish 0 days without driver accidents.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Maintained positive working relationship with fellow staff and management.
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education and Training
Expected in 06/2010 to to High School Diploma | Homer Hanna High School, Brownsville, TX, GPA:

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Resume Overview

School Attended

  • Homer Hanna High School

Job Titles Held:

  • Student Loan Advisor
  • Project Coordinator
  • Front Desk Receptionist/Night Auditor
  • Office Assistant/Dispatcher

Degrees

  • High School Diploma

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