Seeking a challenging position where my experience, abilities, and high degree of motivation will be utilized to achieve the company's growth and objectives. Previous employment as an Operations Supervisor with 15 + years in a high demand customer service environment with extensive background in conflict resolution and customer care. Personable and professional under pressure.
Skills
Supervisory training
Analytical thinker
Independent judgment and decision making
Promotes positive behavior
Medical terminology knowledge
Self-sufficient
Exceptional sales skills
Energetic and proactive
Excellent work ethic
Extremely organized
Strong interpersonal skills
Exceptional communication skills
Quick learner
Strong client relations
Proficient in cash management
Training development aptitude
Education
Expected in 8 2014
Bachelor of Science: Health Science concentration in Community Health Education California State University of Sacramento - Sacramento, CA GPA:
Continuing education in Health Science
Coursework in Community Health
Treasurer 2013-1014, Public Health Club at CSUS
Expected in 5 2010
Associate of Arts: Solano Community College - Fairfield, CA GPA:
AA Liberal Arts AA Quantitative Reasoning
Continuing education in Science
Expected in 8 2014
BS: Health Science Community Health Education California State University of Sacramento - , GPA: Health Science Community Health Education
Expected in 5 2010
AA: Liberal Arts Solano Community College - , GPA: Liberal Arts
Expected in
Interdisciplinary Studies in Quantitative Reasoning Principles of Real Estate, Solano Community College 1991 (Certificate) Salinas High School, Graduated in 1981 R.O.P. Banking, internship completed through Wells Fargo Bank Various supervisory and management workshops during my banking career : - , GPA:
Expected in
Associate of Arts: Liberal Arts - , GPA: Liberal Arts
Expected in May 2010
Associate of Arts: Interdisciplinary Studies, Quantitative Reasoning Solano Community College - Corderlia, CA GPA:
Work History
05/2014 to 07/2014
Student InternNovant Health – Asheville, NC,
Observe active duty and civilian personnel facilitate programs under Forced Health and Community Health.
Research data for education materials for the two Child Development Centers on base.
05/2014 to 06/2014
Student InternNovant Health – Cleveland, NC,
Observe and assist health education staff provide information on services implementing healthy lifestyles.
Conduct and analyze Bod Pod tests (body composition measurement).
Accomplishments
Understand learning and behavior change theories used in health education to promote healthy individuals and communities Understand the health education practices to promote healthy individuals and communities Describe the elements of health education program planning process Understand the production and evaluation of educational materials from communicating health information Describe the role that group dynamics play in conducting effective meetings, forums, and collaborative efforts Describe how community mobilization (e.g.
coalitions) can be used to implement health policy Knowledge of grant writing, designing agency brochures/newsletters/power point presentation Consumer Health Education Identify consumer health issues and science-based health care Knowledge of the basic concepts of self-care Community Health Planning and Evaluation Conduct a literature search Assess a community's current health status Identify the health needs of a community Describe the components of a community health planning and evaluation process Develop a grant proposal to address a specific health need of a community Disease Prevention Understand the importance and higher level consciousness of life-long wellness Knowledge of etiology, nature, and methods of prevention and control of major diseases affecting human health Epidemiology Understand fundamental epidemiological principles and studies common in health science Analyze epidemiologic data using appropriate epidemiologic techniques Fundamentals of Safety and Health Understand the safety philosophy and development of programs in the United States Describe common/control methods of safety and health hazards Describe the role of government and international agencies in reducing the risks associated with safety hazards Identify, analyze, and summarize the safety content on selected national/international safety and health websites Design and develop a safety training/education program for controlling a safety hazard within a reference population Health Care Provider/Educator Utilized behavioral coping strategies in order to assist physicians with the chemotherapy protocol for my child diagnosed with Acute Lymphoblastic Leukemia.
Health Data Analysis Describe the differences an use of descriptive and inferential statistics in health research Demonstrate the ability to evaluate health studies relative to methodological and statistical strengths and weaknesses Produce a series of health data analysis tables, charts, and analyses using Excel, Access, and SPSS Demonstrate the application of SPSS in conducting descriptive and inferential analyses Health Psychology Knowledge of the basic concepts related to the field of health psychology.
Describe the basic psychological and behavioral concepts and approaches used in managing, treating, or moderating health disorders.
Understand the relationship between biological, behavioral and environmental dimension as related to health, morbidity, and mortality.
Describe the impact of healthy lifestyles and incorporating health enhancing behaviors on one's daily routine.
Describe the impact of emotions and stress on immune function.
Human Anatomy Human Ecology and Health Identify the physical, biological, behavioral, and political forces in the environment that affect the health and status of an individual Describe how health status is influenced by the economic, social, geographic, and cultural setting in which they occur Physiology Psychology Public Health Administration and Policy Understand the management of public health programs, patterns of health organizations, the scope of public health concern of environmental health and health service marketing Understand the various administrations factors involved in the practice of public health by department, division or agency unit Sociology Understanding Human Sexuality Describe basic concepts and issues of human sexuality that includes: the integration of psychological, physiological, and cultural influences on sexual functioning EXPERIENCE Public Health Club of UC Sacramento State, Treasurer 2013-2014 Fulfill duties that relate to an officer for the Public Health Club SOAL Leadership Conference at CSUS Volunteer for various community health events: Fundraiser for Breast Cancer Awareness Assist in set-up for My Sister's House High Tea Event Great American Smoke-Out: educate the dangers of tobacco smoking and hand out Quit Kits for tobacco cessation Internship June to July 2014.
Skills
banking, materials, personnel, Real Estate, Research, supervisory, workshops, composition
Additional Information
Related Coursework: Alcohol and Other Drugs Define alcohol and drugs; their use, misuse, abuse, dependency, and addiction. Identify major physiological, psychological, and social consequences of substance and alcohol abuse and how contemporary lifestyles impacts our society Identify health education methods and community resources that deal with physical, psychological, and social rehabilitation of those dealing with alcohol or drug abuse Community Health, I and II Understand the professional field of community health
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School Attended
California State University of Sacramento
Solano Community College
California State University of Sacramento
Solano Community College
Solano Community College
Job Titles Held:
Student Intern
Student Intern
Degrees
Bachelor of Science
Associate of Arts
BS
AA
Interdisciplinary Studies in Quantitative Reasoning Principles of Real Estate, Solano Community College 1991 (Certificate) Salinas High School, Graduated in 1981 R.O.P. Banking, internship completed through Wells Fargo Bank Various supervisory and management workshops during my banking career
