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Student Financial Services Director Resume Example

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STUDENT FINANCIAL SERVICES DIRECTOR
Professional Summary

Perceptive higher education administrator with solid record of accomplishment in attaining and surpassing targets during 22-year career. Proven professional capability to stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems. Goal-oriented student and academic services leader dedicated to strengthening administrative operations to streamline costs and enhance procedures. Proven ability to cultivate long-lasting relationships with students, faculty, and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Multi-talented manager, consistently rewarded for success in planning and operational improvements. Highly experienced in policy development and employee management procedures positively impacting overall morale and productivity. Outstanding performer in enhancing development and maximizing performance, communication, and growth potential within higher education. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of fiscal, compliance and academic excellence. Recognized for inspiring management team members to excel and encouraging creative work environments. Experience in policy development and employee management procedures positively impacting overall morale and productivity. History of cultivating long-lasting relationships with students, faculty, and staff to strengthen program success. I am a motivational leader with top-notch communication, organizational and strategic planning abilities making me an ideal candidate for the Vice President of Academic and Student Programs at Northwestern Health Sciences University.

Work History
CONCORDIA UNIVERSITY-ST PAUL - Student Financial Services DirectorST. PAUL, MN01/2011 - Current
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations
  • Increased school registration across all programs over 400% since 2011 with improved student-centered approaches, outreach strategies and student engagement plans
  • Kept institution financially sound by tracking expenses and maintaining detailed records
  • Boosted institutional effectiveness of staff and faculty members by conferring as an active member of Enrollment Management to rebalance course major offerings by optimizing resource utilization and integration new technology and strategies
  • Conferred with educators to identify concerns and diversified university strategies to implement best-practice standards
  • Strengthened Student Financial Services and Enrollment Management operations by aligning processes to capitalize on new educational trends
  • Worked with diversified customers to understand needs and provide academic and financial services
  • Led the Student Financial Services team in delivery of accurate and timely processing and building of consumer relations, resulting in high student satisfaction ratings, low cohort student loan default rates, increased matriculation, retention and graduation rates, and error-free annual audits
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Drove operational improvements which resulted in savings and improved profit margins
Anoka Ramsey Community College - Financial Aid CounselorCoon Rapids, MN01/2009 - 12/2010
  • Provided financial aid counseling to enrolled and prospective students
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages
  • Led social media outreach programs, informing prospective students of available financial aid programs
  • Communicated with prospective students to illustrate available financial aid opportunities for all offered programs
  • Represented financial aid office at group meetings with high school students and parents
  • Designed financial aid reward packages for more than 2,500 students, aligning contents with individuals' monetary and logistical needs
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards
  • Authored presentations and documentation for distribution to current and prospective students
  • Communicated with prospective students to illustrate available financial aid opportunities
Northwestern Health Sciences University - Associate Director - Financial AidBloomington , MN01/1998 - 12/2008
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program development and student success for nearly 11 years
  • Maintained program files, records, databases and websites to gather research and prepare and submit required report data to the U.S. Department of Higher Education and Clifton Larson Allen for annual audits
  • Maintained program files, records, databases and websites to gather research and prepare and submit annual FISAP Report
  • Scheduled educational activities, fiscal lectures and departmental events to drive mission and values of institution
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources
  • Directed day-to-day operations of work student programs and supervised support staff to delegate assignments and evaluate performance
  • Conferred and resolved education-related issues and problems with students, parents and school officials
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Provided recommendations in development of student award letter and Title IV compliance technologies and processes
  • Networked with local and regional businesses to promote partnerships and drive growth
  • Provided leadership to the Student Records and Financial Services department and coordinated resources across three programs
Skills
  • Process improvement
  • Relationship development
  • Operational improvement
  • Supervision
  • Problem resolution
  • Business operations
  • Financial eligibility processes
  • Financial administration
  • Student advisement
  • Team building
  • Communications
  • Regulatory Compliance
Education
Concordia University, St. PaulSaint Paul, MNEd.D: Higher Education Administration
2010Capella UniversityMinneapolis, MNMaster of Science: Higher Education Administration
1996University of Minnesota - Twin CitiesMinneapolis, MNBachelor of Science: Sociology
1994Anoka Ramsey Community CollegeCoon Rapids, MNAssociate of Arts: Higher Education Administration
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Resume Overview

Companies Worked For:

  • CONCORDIA UNIVERSITY-ST PAUL
  • Anoka Ramsey Community College
  • Northwestern Health Sciences University

School Attended

  • Concordia University, St. Paul
  • Capella University
  • University of Minnesota - Twin Cities
  • Anoka Ramsey Community College

Job Titles Held:

  • Student Financial Services Director
  • Financial Aid Counselor
  • Associate Director - Financial Aid

Degrees

  • Ed.D : Higher Education Administration
    Master of Science : Higher Education Administration
    Bachelor of Science : Sociology
    Associate of Arts : Higher Education Administration

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