Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Agile Transformation Portfolio Manager & Leader offering expertise as a certified PMP, CSM, Business Process Consultant, People Manager and Mentor; having supported both Commercial and Federal industries. Effective change agent whom proactively seeks out ways to improve the way we work. Experienced project managing large scale system implementations and business imperative initiatives that upport critical organizational objectives. Emphasizes project management fundamentals around cost/schedule controls, risk/issues management and mitigation, and change management. Adept at building client relationships and improving business performance by recommending continuous improvement processes and programs. Has held responsibility for the management and financial maintenance of over 75 programs, overseeing budgets of upwards of $140M doing program and project management, business cases, requirements, allocations, tracking, maintenance, and oversight. Extremely organized and efficient, with excellent communication skills.

  • Strategic transformation
  • Agile portfolio management
  • Team leadership and optimization
  • Servant leadership and stakeholder influence
  • Advanced problem solving
  • Business process re-engineering
  • Project planning and development
  • Change Control Processes
  • Microsoft Suite, Jira, Confluence, Smartsheet, Jive, Sharepoint
  • Functional & Business Requirements
Work History
Strategic PM Manager & Agile Transformation Lead, 12/2019 - Current
Amc Entertainment Inc. San Diego, CA,

PM & Agile Manager within the Operational Risk & Governance Division responsible for the strategic direction of the divisional agile transformation and Portfolio team. Responsibilities include:

  • Leading the Agile transformation of the Operational Risk Management division, including 4 Towers and 8 teams, by identifying current state and transformation strategy.
  • Leading the team of agile scrum masters to foster excellence through guidance, leadership, and adjustments to the framework.
  • Identifying and implementing key initiatives for divisional performance optimization, including advisory process improvements, operational work tracking and hierarchical modifications, and document management strategies.
  • Effectively collaborating with and influencing colleagues throughout the Division and Enterprise, and building relationships and trust to be an effective Servant Leader and team role model.
  • Identifying metrics and reporting to drive performance improvements and optimal data quality.
  • Successful launch of four system releases of the Business Continuity Management Tool within the span of 15 months.
  • Management of the Operational Resiliency Education and Awareness program purposed with providing a robust, corporate-wide information campaign and specialized web-based practitioner education.
  • Conducting program strategic planning, integrated timeline, budget/project funding, and program-level change control processes
  • Analyzing new process improvements and technology enhancement opportunities and assess impacts on business area operations and up/downstream systems.
Senior Program Management Lead, 09/2014 - 12/2019
Cisco Systems City, STATE,

Lead Senior Program Manager in the Engineering Licensing Office, managing the product integration Program Managers responsible for driving adoption of the new strategic licensing mechanism across the Cisco enterprise. Responsibilities included:

  • Overseeing a total of 180+ integration efforts required for licensing agent and feature adoption
  • Managing the program budget of $9M, including forecasting, accruals, and oversight of SOWs
  • Managing executive dashboards for 13 separate Business Entities across the Cisco enterprise
  • Creating a Waivers & Exceptions process and supporting policy, obtaining closure on 103 exceptions and 190 waivers
  • Developing and maintaining licensing adoption processes, deliverables, and policies; evolving each as necessary to meet the needs of the initiative
Senior Manager, 04/2010 - 08/2014
MorganFranklin Corporation City, STATE,
  • Responsible for providing internal initiative support for advancement of the organization through creation of case studies, white papers and proposal support
  • Managed multiple MorganFranklin projects at client sites, and grew client accounts by 20%-50%
  • Led client accounts, providing business development insights, deepening client relationships, identifying business opportunities, and mentoring the onsite consultants to continuously improve their client delivery
  • Member of the Business Development and Marketing team, responsible for understanding corporate strategic initiatives, expanding our presence in the market, and captaining the professional development program
  • Directly supported two high profile clients as a Senior Program Management professional, offering PM expertise and strategic insights.
Bachelor of Science: Psychology, Human Services, Expected in 05/2003
James Madison University - Harrisonburg, VA
Additional Information

Freddie Mac SPOT the Best Awards:

  • Dec 2021 for building trust across teams and always looks for ways to drive innovation
  • Oct 2021 for last minute support representing Jessica's team’s “wins” at the latest EO+T Division Town Hall
  • Feb 2021 for acting as a role model for Freddie Mac's Target culture
  • Apr 2020 for building trust and strong partnerships with disparate groups through the Enhancements project

Cisco Systems Connected Recognition & You Inspire Awards:

  • Nov 2019 for benefiting everyone by driving license adoption across the business units at Cisco.
  • Jul 2019 for financial planning excellence
  • Feb 2018 for getting the team organized for Cisco Live in Barcelona
  • Aug 2017 for evolving the Licensing product tracking methodology in innovative ways
  • Jul 2017 for improving the overall Licensing adoption process
  • Jul 2017 for the hard work with planning Cisco Live for Smart Licensing and Smart Accounts
  • Apr 2017 for creating the Engineering Licensing Office Success Video for the Operational Architecture All Hands
  • Nov 2016 for the passion Jessica brings to keeping morale high in the RTP office
  • Jul 2016 for the incredible focus on keeping the Licensing pipeline organized
  • Jun 2016 for better positioning the Division to communicate progress, issues and successes in a more significant manner

MorganFranklin Awards:

  • Business Development Award Recipient, Quarterly from November 2011 to August 2014 - for capturing client work
  • Real Time Reward Recipient, Q3 2013 - Recognition for surpassing expectations at the National Cooperative Bank client
  • Surpassing Expectations Award, 04/2012 - Recognition for establishing a Strategic Sourcing agreement with Freddie Mac

Junior Achievement Good Citizenship Award, 04/2013 Granted by Junior Achievement, this award recognizes good citizenship through empowerment of young people in their own economic success.

  • PMP - Project Management Professional, June 2012
  • CSM - Certified Scrum Master, August 2021
  • LSSYB - Lean Six Sigma Yellow Belt, May 2012

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • James Madison University

Job Titles Held:

  • Strategic PM Manager & Agile Transformation Lead
  • Senior Program Management Lead
  • Senior Manager


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: