Highly accomplished, versatile, and seasoned professional with comprehensive years of experience in program management, professional services delivery, and account management. Possess proven competencies in providing software solutions and program management services, with proven track record in utilizing matrix management to accomplish initiatives and objectives within strict timelines and budget. Demonstrate dynamic leadership and collaboration skills in directing organizations to ensure achievement of company targets; equipped with excellent communication and interpersonal skills, along with outstanding abilities in implementing innovative operational processes that both improve business efficiencies and maximize results.
Professional Services Delivery
Customer Success Management
Leadership and Talent Development
Strategic AdvisorJan 2016 to Current North Highland Worldwide Consulting － Atlanta, GA
Responsible for business development and strategic relationship management across various service offerings including customer experience, performance management, organizational transformation and complex IT program management.
Education and Training
BACHELOR OF SCIENCE, BUSINESS MANAGEMENTMorehouse College － Atlanta, GABUSINESS MANAGEMENT
University of Phoenix － Phoenix, AZ
Activities and Honors
Goizueta Business School (Emory University), Atlanta GA
COVENANT CHRISTIAN SCHOOL
Board of Trustees / Technology Committee Chairperson
Leadership Gift Society (Fundraising Steward)
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Avaya, banking, Business Case, business development, Business Intelligence, C, Call Center, change management, Consultant, contracts, Contract Negotiation, Credit, Customer Relationship Management, client, client relations, customer service, Data Processing, Delivery, e-mail, financial, functional, Funds, HP, human resource management, HR, Insurance, IT Strategy, Leadership, team leader, Director, Managing, SharePoint, Enterprise, New Business Development, Oracle, organizational, payroll, Performance Management, process design, process management, Program Management, Project Management, Proposal, quality assurance, Real Estate, Relationship Management, reporting, Retail, Risk Management, Sales, service level agreement, SLA, strategic, Tax, technical support, phone, view