strategic account specialist resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Multi-talented strategic account specialist with accomplish background in logistic management and operation awareness. With a proven history of going above and beyond to assist Client and Customers to helping in demanding or competitive situation issues. Stay current on market trends and customer buying habits to drive consistent sales. Excellent interpersonal communication and conflict resolution skills. Continue to grow in Operation Management and Operation Development practices to help improve Company Goals and Vision. While always supporting the team members in every daily tasks and best business practices to help assist with workload.

  • Microsoft Office - Excel, Google Doc.
  • Data Management, Organizational Skills and Strategic Planning, Project Management
  • Critical Thinking, Conflict Resolution, Relationship Building, Problem Resolution (towards company goals, and daily tasks)
  • Processing Payments (Inquires and
  • Training & Development and Motivation (foster a learning environment with shadow sessions, open door policy method, motivation environment.)
  • Administration Duties
  • Supervision & Leadership (managing experience 20-30 individual with support and mentorship)
  • Software and Programs (Zendesk, Checkr, Fountain, Verint, Asana, Five 9, Salesforce, Tableau, other related skills SQL and Coding Experience Six Sigma Certified Green Belt and other related system-driven work program. )
Education and Training
DeVry University Chicago, IL , Expected in 05/2023 Bachelor of Arts : Business Administration And Management - GPA :
Theodore Roosevelt High School Chicago, IL. Expected in 06/2010 High School Diploma : - GPA :
Cardinal Health - Strategic Account Specialist
Elwood, IL, 09/2018 - Current
  • Led cross-functional projects, and identified, and solved complex and ambiguous problems in all areas of business
  • Managed daily operations of acquisition establishment and monitored activities to verify compliance with SOPs and safety regulation.
  • Onboarding, Acquisition Management, and background checks and assisting with applicants with their applications.
  • Market Development and Market Planning to leverage our clients to help our customers
  • Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones, Reviewed activities regularly to identify opportunities for improvement.
  • Provided market leadership guidance by establishing goals based on competitive analysis and contemporary performance targets.
  • Resolved driver client issues quickly to recapture the driver client loyalty and maintain engagement and retention.
  • Finished all tasks and job duties, adhering to deadlines to avoid delays. De-escalated problematic client concerns, maintaining a calm, friendly demeanor in all situations and cross-functional assist with Accounting Team, Market Manager Team, Operation Team for client experience.
  • Used Salesforce reports to analyze driver performance and market improvement.
  • Engagement 200 leads each week to expand client base knowledge on company policy's and benefits of company partnership with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted with planning by helping document, develop and refine concepts to align strategies with stated project objectives, provided consistent project updates to stakeholders by scheduling appropriate meetings and reviewed all written materials for projects and checked for grammar errors.
  • Led meetings with internal team members, consultants and contractors.
Xpress Tech - Carrier Sales Representative
Avondale, AZ, 12/2016 - 08/2018
  • Tracked shipments from pickup to delivery, communicating accurate load information with
  • Coordinated with sales, network, and operations teams to develop network capabilities
  • Negotiated rates with carriers and communicated details to the sales team
  • Completed field research on market insight and competitive prices
  • Utilized investigative sales techniques to develop carrier capacity.
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Coordinated with sales, network and operations teams to develop network capabilities.
  • Customer relations assisting and advising clients on customer needs to provide a better experience for customers
  • Grew annual business sales by 50% with strategic networking and marketing initiatives.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
Keybank National Association - Lead Specialist
Auburn, WA, 11/2016 - 10/2017
  • Created and implemented training programs for new employees, resulting in improved morale and better skills development.
  • Communicated with customers to resolve past-due balances and documented Accounts Receivable activities.
  • Built team of successful Operation Specialist's by training on daily tasks and coaching on best practices.
  • Interacted with customers and clients via telephone and e-mail.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Leadership experience and managing a team of 10 to 15 people time, with one-on- ones, group sessions, and running team meetings, working on various projects as a team.
  • Payment Related assistance with all payment adjustments, review incorrect pay or answer all payment questions on logistic price points to clients.
  • Liaised between employees and upper-level management and resolved issues.
  • Managed administrative processes and prepared key reports and documentation.

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Resume Overview

School Attended

  • DeVry University
  • Theodore Roosevelt High School

Job Titles Held:

  • Strategic Account Specialist
  • Carrier Sales Representative
  • Lead Specialist


  • Bachelor of Arts
  • High School Diploma

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