Resourceful and results-oriented Strategic Account Manager that is driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.
Skills
Decision Making
Communication
Problem Solving
Teamwork
Initiative
Analytical, quantitative
Adaptability
Professionalism, Strong Work Ethic
Leadership
Detail Oriented
Digital Technology
Strategic Planning
Education
Devry UniversityColumbus, OHExpected in 10/2010 ā āBachelor of Science:Criminal Justice - GPA:
University of PhoenixTempe, AZExpected in 06/2008 ā āAssociate of Science:Business Management - GPA:
LinkedIn Profile
www.linkedin.com/in/Jessica-Claire
Work History
Aggreko - Strategic Account Manager Bakersfield, CA, 09/2019 - Current
Engaged functional areas across prospect or client organizations to uncover future business opportunities.
Established client and market priorities to execute strategic course of action.
Created demand by matching business problems to product and service solutions.
Partnered with internal resources to present additional value and expertise to clients.
Generated pipeline to close revenue and attain quota.
Monitored sales performance metrics to achieve strategic account objectives.
Suggested solutions and innovative ideas to meet client needs.
Built credibility and trust to influence client's buying decisions.
Worked independently with minimal supervision.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Waste Connections - Customer Service Lead Suisun City, CA, 01/2015 - 09/2019
Greeted customers and listened closely to problems described to determine solutions.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Resolved customer service issues using company processes and policies and provided updates to customers.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Resolved concerns with products or services to help with retention and drive sales.
Coached new team members on service techniques and provided scoring through quality assurance program.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Lyft - Operations Lead Leicester, MA, 04/2010 - 09/2014
Performed quality control and monitored production efforts.
Motivated and trained employees to maximize team productivity.
Monitored supply chain and managed logistics functions for company.
Planned operations and activities, and led projects.
Oversaw problem resolution to address barriers to operational efficiency.
Interviewed, hired and trained new employees for my department.
Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
Managed and allocated staff and material resources to meet production goals.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Safelite Autoglass - Customer Service Supervisor Georgetown, DE, 07/2006 - 12/2008
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Coached employees through day-to-day work and complex problems.
Established and updated work schedules to account for changing staff levels and expected workloads.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Resolved account issues to build rapport and relationships with clients.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
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