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strategic account manager resume example with 14 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
LinkedIn Profile
  • www.linkedin.com/in/Jessica-Claire
Professional Summary

Resourceful and results-oriented Strategic Account Manager that is driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.

Skills
  • Decision Making
  • Communication
  • Problem Solving
  • Teamwork
  • Initiative
  • Analytical, quantitative
  • Adaptability
  • Professionalism, Strong Work Ethic
  • Leadership
  • Detail Oriented
  • Digital Technology
  • Strategic Planning
Work History
09/2019 to Current
Strategic Account Manager Aggreko Bakersfield, CA,
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Established client and market priorities to execute strategic course of action.
  • Created demand by matching business problems to product and service solutions.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Generated pipeline to close revenue and attain quota.
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Suggested solutions and innovative ideas to meet client needs.
  • Built credibility and trust to influence client's buying decisions.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
01/2015 to 09/2019
Customer Service Lead Waste Connections Suisun City, CA,
  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
04/2010 to 09/2014
Operations Lead Lyft Leicester, MA,
  • Performed quality control and monitored production efforts.
  • Motivated and trained employees to maximize team productivity.
  • Monitored supply chain and managed logistics functions for company.
  • Planned operations and activities, and led projects.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Interviewed, hired and trained new employees for my department.
  • Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
  • Managed and allocated staff and material resources to meet production goals.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
07/2006 to 12/2008
Customer Service Supervisor Safelite Autoglass Georgetown, DE,
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Resolved account issues to build rapport and relationships with clients.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Expected in 10/2010 to to
Bachelor of Science: Criminal Justice
Devry University - Columbus, OH
GPA:
Expected in 06/2008 to to
Associate of Science: Business Management
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • Devry University
  • University of Phoenix

Job Titles Held:

  • Strategic Account Manager
  • Customer Service Lead
  • Operations Lead
  • Customer Service Supervisor

Degrees

  • Bachelor of Science
  • Associate of Science

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