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strategic account manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions. Successful in an array on industries.

Skills
  • Customer relationship management
  • Pipeline management
  • Lead generation
  • Project Management
  • Staff development/training
  • Contract negotiation and closing tactics
  • Consultative sales
  • Strategic account development and management
  • B2B and B2C sales
  • Market research and analysis
  • Executive leadership
  • Consultative and relationship selling
  • Profit and revenue-generating strategies
  • ERP requisition management
  • Freight transportation
  • Reliable and trustworthy
Education and Training
Central Carolina Technical College Sumter, SC Expected in 06/2007 BBA : Business Administration And Management - GPA :
Experience
Taylor Corp - Strategic Account Manager
Carlstadt, NJ, 10/2020 - 09/2021
  • Research Accounts to discover opportunities to elevate revenue and market share.
  • Create strategic sales plans and measure success to monitor and document execution
  • Grew business by $16.2M by cultivating key accounts by building a rapport, discovering paint points to increase transportation spend
  • Mentored new employees on organizing strategies to maximize performance, productivity and team success.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Demonstrated leadership and reduce process lags by assisting in the development of SOPs and training a team of 25+ remote and In person
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Assessed proposed changes for potential impacts to region, including driver capacity and overflow.
  • Manage the largest Key account, AFI, by acting as liaison between 6 DCS, 100+ receivers, and carriers
Wells Fargo - Business Initiatives Consultant
Sterling, VA, 04/2011 - 12/2020
  • Assisted clients by delivering specialized business consulting and re-engineering services.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Outlined company products and services, identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
  • Engaged with customer account representatives to proactively assess needs and generate over $31M in revenue.
  • Generated over 1.8M in retention revenue that included upswell revenue. The transition from seasonal to year round generated 12.83M from adoption of new product, ice melt. Exceeded over 30% closing rate
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Interviewed, trained, and supervised employees.
  • Devised and implemented standard operating procedures, training programs and office management systems
  • Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Datameer - Account Executive
Boston, MA, 03/2017 - 05/2019
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue
  • Exceeded quotas consistently through new account penetration and territory expansion.
  • Maintained meticulous client notes in Salesforce system.
  • Prospected, identified and cultivated relationships with contacts to promote Brokerage product lines and solutions.
  • Spoke with customers and carriers to ensure that expectations regarding deliveries had been met or exceeded.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Quoted potential customers on price of freight brokerage.
  • Acted as liaison between freight companies and shippers.
  • Built rapport with international business contacts, overseas suppliers and equipment manufacturers.
  • Completed field research on market insight and competitive prices.
Amphenol Alden Products Company - Senior HR Recruiter
Brockton, MA, 01/2016 - 03/2017
  • Placed more than 160 candidates annually, including those seeking highly-targeted leadership positions.
  • Maintained current calendar of job fairs and employment opportunities in each state.
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Planned and executed recruitment events to bring in area candidates.
  • Built and leveraged professional network connections through LinkedIn/Indeed/Glassdoor which provided continuous and relevant applicant sources across diverse industries and experience levels
  • Responsible for interpreting historical data and business needs to project and identify staffing needs
  • Created and posted job vacancies and used internal and external tools to generate a pipeline of qualified candidates then scheduled interviews with hiring managers
  • Prepared and extended conditional job offers for selected candidates and collaborated with partners to for background, education, and drug screenings & monitored the results
Bottomline Technologies Inc - Key Account Specialist
City, STATE, 02/2009 - 11/2014
  • Managed configuration, installation and troubleshooting of applications and software for clients.
  • Identified issues and made potential solution recommendations as problems developed
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted online users via live chat, web conference and phone to resolve issues related to SAAS based software use
  • Developed training materials, conducted webinars for user training and support
  • Tracked customer desires and dislikes in order to help management understand needs and update offerings.
  • Capitalized on upsell opportunities by offering additional products and services
  • Formulated plans to expand business operations, growing client base
  • Educated clients by explaining all technology issues in terminology that was simple to understand.

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Resume Overview

School Attended

  • Central Carolina Technical College

Job Titles Held:

  • Strategic Account Manager
  • Business Initiatives Consultant
  • Account Executive
  • Senior HR Recruiter
  • Key Account Specialist

Degrees

  • BBA

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