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strategic account manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Results-focused Electronics professional with strength in demand creation, supply chain solutions and customer satisfaction. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Semiconductor and IP&E knowledge to promote internal and external partnership, sales initiatives, profitability and market share boosting profit margins to meet corporate objectives. Adept at managing concurrent objectives and global contracts to promote efficiency and influence positive outcomes. A proven track record of customer satisfaction and loyalty. Exceptional business and financial acumen demonstrated over 34 years career history. Pragmatic account management brings high-level customer service and issue-resolution skills.

Skills
  • Supervision & Leadership
  • Technology design, product placement
  • Microsoft Office
  • Proficient in People Soft, SAP and TTI Customer Account Management toolset
  • Computer Skills
  • Critical Thinking
  • Problem Resolution
  • Relationship Building
  • People Skills
  • Planning & Organizing
  • Opening and Closing Procedures
  • Organizational Skills
  • Good Work Ethic
  • Reliable & Trustworthy
Experience
04/2016 to Current
Strategic Account Manager Clarivate Englewood, CO,
  • Oversaw multiple accounts, 100 in 2016. Now 2022 as Strategic Manager focused account of 14 customers run rating at 13.5M dollars yielding 19% growth Year over Year.
  • Working diligently to meet and exceed performance goals of 12.5M dollars. Run Rating 2022 8% higher than goal objectives outpacing the territory growth.
  • Utilized available resources to orchestrate solutions for increased market share and bolstered profit margins.
  • Headed negotiations to formulate and secure contracts across accounts locally and globally.
  • Devised direction for strategic accounts by crafting strategies based on market insights and competitive landscape.
  • Created strategic sales plans and measured success to monitor and document execution and effectiveness measured in ECRM.
  • Developed KPIs and measured by conducting business reviews to track progress and assess client commitments against achievement.
  • Support key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
08/2008 to 04/2016
Account Manager, Field Sales Wendy's Scott City, KS,
  • Implemented regional sales plan for assigned territories in conjunction with corporate sales objectives.
  • Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
  • Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
  • Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
  • Experienced in developing technical and cost proposals.
  • Negotiated yearly pricing agreements with clients for minimizing fluctuations of PPV.
  • Negotiated global and territorial contracts and closed agreements to maximize profits.
  • Met or exceeded sales quotas 110% of reporting periods and earned recognition for high company sales volume.
  • Input data into CRM system to manage existing portfolios and potential leads.
05/2007 to 08/2008
Account Manager, Field Sales Avnet Memec City, STATE,
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth 4Mdollars, with 10 accounts Year over Year.
  • Tracked market conditions, trends and competitive product activities, launched strategic corporate brand marketing initiatives and drove promotional initiatives that boosted sales.
  • Built expert product knowledge by attending educational events, establishing personal networks, participating in professional events and by studying and applying products.
  • Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
  • Built and maintained productive relationships with customers and internal partners.
12/1999 to 08/2006
GM Future Electronics (FAI) City, STATE,
  • Tracked monthly sales to generate reports for business development planning.
  • Supervised employees through planning, assignments and direction.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, trained and empowered employees to achieve key performance indicators.
Education and Training
Expected in to to
BBA: Business Administration and Management
Western Governors University- Currently enrolled - Salt Lake City, UT
GPA:

Certifications

  • 2016-2022 Associative Selling, Value Base Sales, Sales Leadership
  • 2007- 2016 Franklin Covey- Corporate Culture, Sales Performance, Increasing Productivity, Execution and Leadership Development. ADKAR

Awards

  • 2021 11 Million Dollar Sales Recipient
  • 2020 8 Million Dollar Sales Recipient
  • 2019 7 Million Dollar Sales Recipient
  • 2014 Avnet President's Club- Recipient of largest sales growth and profitability by a Field Sales Representative for Atmel Semiconductors.

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Resume Overview

School Attended

  • Western Governors University- Currently enrolled

Job Titles Held:

  • Strategic Account Manager
  • Account Manager, Field Sales
  • Account Manager, Field Sales
  • GM

Degrees

  • BBA

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