Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A highly motivated professional offering 20+ years of diversified experience. Excellent communication and problem solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. Resourceful and punctual worker and streamlining processes for increased productivity. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.

  • Personnel/ Appointment Scheduling
  • Using Microsoft Word
  • Problem Solving
  • Relationship Building
  • Customer Service
  • Typing 40 WPM
  • Administrative
  • Air Force
  • Agency
  • Caregiver
  • Cash registers
  • Contracts
  • Counseling
  • Customer Service
  • Instruction
  • Access
  • Microsoft Word
  • Monitors
  • Peak
  • Personnel
  • Pick
  • Policies
  • Problem Solving
  • Progress
  • Relationship Building
  • Safety
  • Scheduling
  • Supervisor
  • Switchboard
  • Typing 40 WPM
  • Shipping procedures understanding
  • Order fulfillment
  • Customer-oriented
  • Exceptional time management skills
  • Recordkeeping strengths
  • First Aid/CPR
  • Team management
  • Regulatory Compliance
  • Process improvement
  • Project organization
  • Operational improvement
  • Team building
  • Supervision
  • Group and individual instruction
  • Performance assessments
  • Program development
  • Business operations
  • Staff education and training
  • Technical documents comprehension
  • Technical issues analysis
Work History
to Store Worker Salvation Army Usa | Sharon, MA,
  • WG-3| defense commisarry agency | 2007-2011| Ft.
  • Eustis, newport news, va 23608.
  • Ensured perishable item warehouse safety and environmental controls were operational.
  • Assisted with employee accountability and nightly facility security checks in absence of primary.
  • Operated cash registers and handled monetary instruments during peak business hours.
  • Inventoried perishable items.
  • Received and unload pallets of perishables, WG-3| defense commisarry agency.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Greeted customers and directed to requested products.
  • Managed timely and effective replacement of damaged or missing products.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Used POS system to process sales, returns, online orders and gift card activations.
01/2011 to Current Supervisory Child Development Program Technician Universal Health Services | Dothan, AL,
  • Joint Base Langley-Eustis, VA 23665.
  • Develops, monitors, and reviews work schedules for 70 part time and flexible program assistant employees to ensure full center coverage and proper caregiver to child ratios IAW applicable regulations; Adjust and approves schedules assuring adequate coverage for peak workloads, personnel shortages, and traditional holiday/vacation time ensuring most effective utilization of resources.
  • Supervises 30 Non Appropriated Fund employees; Reviews personnel files for administrative and regulatory discrepancies and initiates award, counseling, performance, and evaluation actions.
  • Continually tracks personnel physical and background clearance to maintain status.
  • Participate in unit and base exercise to ensure all customers and personnel have the proper identification before entering the building.
  • Continuously check identification against master roster to ensure individual(s) are authorized to pick up children.
  • Directs and provides counsel to employees regarding policies, procedures, and directives of management.
  • Identifies, collects, and resolves employee and parent comments, questions, and complaints at the lowest level; refers serious issues to higher level management and assembling contracts for.
  • Engages and interacts with customers/parents daily; communicates events in child's routine/highlights any issues which may require further investigation/addressing.
  • Initiate action to correct performance or conduct problems.
  • Maintain an access log and familiarize all personnel on proper procedures for tracking all visitors who enter the facility.
  • Performs daily security checks to ensure facility is properly secured at the end of the duty day.
  • Periodically reviews position descriptions to ensure accuracy;.
  • Plans, organizes, coordinates and controls day-to-day operations for 9 rooms; develops activities and schedule to stimulate, chClairege, and maintain health, welfare, and safety standards of children within the program.
  • Supervisor on duty: teams with colleagues in the execution of daily operations for the entire center in the accordance IAW mission directives as focal points for operations of the entire center.
  • Prepare, review, approve and submit 60+ employees weekly work timesheets through automated system.
  • Assist customers by providing eligibility and requirements information for program enrollment and facility use.
  • Interacted with internal CDC colleagues and external partners to more efficiently deliver Air Force program services.
  • Attended annual continuing education seminars to obtain updated information on program services.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
01/2005 to 01/2006 Child Development Program Technician MISAWA AIR FORCE BASE | City, STATE,
  • GS-05| 423 svs/svyc - 35 SVS/SVYC 2007-2011| misawa ab, misawa, japan.
  • Followed/ensured procedures for all reports/ allegations of lapse of accountability, child maltreatment, inappropriate guidance/ touch were reported to FAO immediately.
  • Maintained frequent and congenial parental contact to keep them advised of child's progress.
  • Developed and implemented an exciting and developmentally appropriate curriculum.
  • Supervised other Technicians and Leaders in the absence of the supervisor.
  • Provided training and instruction to the other newly assigned technicians for the purpose of familiarizing them with local procedures and more detailed instruction/ guidance to lower graded staff members.
  • Reported program enrollment, user engagement and CYSS data to agency management at regular intervals.
  • Developed partnerships with local schools and organizations to promote student access to resources at hand.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • DUPE - Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
01/1997 to 01/1999 Telephone Operator Andersen AB, Yugo, Guam | City, STATE,
  • Gs-3| 36 mss/dpc |, Operated an electronic multi-line switchboard attendant console.
  • Placed Airways, official and morale calls to various destinations.
  • Maintained Master Station Log to reflect current status of day-to-day switchboard operations.
  • Handled, large volumes of incoming and outgoing calls exceeding time standard set by Air Force Regulation.
  • Connected callers with appropriate professional, department or business.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Scheduled and coordinated conference calls and video teleconferences.
  • Provided relay service for hearing-impaired users.
  • Calculated and quoted charges for services such as person-to-person and international calls.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Maintained accurate records of calls placed and received.
  • Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Supported customers by managing 60-100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Expected in 2018 | , , GPA:
Expected in 06/1992 High School Diploma | Aviano High School, Aviano Air Force Base, GPA:

-The National Defense Industrial Associations

-Women In Defense

-The National Associations of Moms in Business

  • First Aid/CPR Certified
  • Director's Academy, 2018
  • ADLS Cyber Awareness, 2020
  • Virtual Lab School (VLS), 2017
  • VAECE Conference, 2017
  • Better Kids Care Online, 2017
  • Help Me Grow Mini Conference for Family Child Care Home Smart Beginnings, 2017
  • Celebrating Babies, Tots and You, 2017
  • Math and Music Experience for Infants and Toddlers, 2017
  • Building Foundation for Student and Success, 2017

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Job Titles Held:

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