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Store Team Member Resume Example

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STORE TEAM MEMBER
Professional Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Skills
  • Customer-oriented
  • Recordkeeping strengths
  • Order fulfillment
  • Project Management
  • Exceptional time management skills
  • MS Office
  • Technical issues analysis
  • Desktop support
  • TCP/IP
  • Software diagnosis
  • Mac systems
  • Technical Support
  • Staff education and training
  • Wide-area Networks
  • Customer service expert
  • Windows 10
  • Support Ticket System Management
  • Network Infrastructure Monitoring
  • Technical Support Triage
  • Computer Software
  • Attention To Detail
  • Maintain Records
  • Replace Parts
  • Problem Solving Skills
  • Data Privacy
  • Troubleshooting Abilities
  • Operating Systems
  • Software upgrades
  • Network security measures
  • Debugging
  • Application installations
  • Knowledge Of Hand Tools
  • Communication
  • Interpersonal Skills
  • System Installation
  • Testing
  • It Maintenance
  • Profit and loss accountability
  • Prioritizing patients
  • Excellent oral and written communication
Work History
Store Team Member, 07/2020 to 01/2021
Company Name – City, State
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Analyzed customer levels and planned resources according to needs.
  • Maintained general knowledge of all departments to help customers quickly locate products and merchandise.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
IT Intern, 06/2019 to 08/2020
Company Name – City, State
  • Assisted IT team members by crafting project research material for implementation.
  • Contributed to team-based IT projects by lending assessment and management services.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.
  • Trained end-users of Microsoft Office on use, functionality and application to business problems.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Installed, modified and repaired software and hardware to resolve technical issues.
Cashier, 01/2020 to 07/2020
Company Name – City, State
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Help Desk Support Intern, 06/2018 to 01/2019
Company Name – City, State
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
Education
Bachelor of Science: Computer Science, Expected in 05/2021
Shaw University - City, State
Accomplishments

• The White House Initiative on Historically Black Colleges and Universities Scholar

• President's and Dean's List Shaw University

Affiliations

• Junior Class Administrative Assistant

• Member, Alpha Phi Alpha Fraternity, Inc.

• The National Society of Leadership and Success, Sigma Alpha Pi

• HBCU Innovation Summit in Silicon Valley, CA UNCF Sponsored

• Section Leader, Shaw University Platinum Sound Marching Band

• Member, Shaw University's Computer Club

• Honors College Shaw University

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Resume Overview

School Attended

  • Shaw University

Job Titles Held:

  • Store Team Member
  • IT Intern
  • Cashier
  • Help Desk Support Intern

Degrees

  • Bachelor of Science : Computer Science , Expected in 05/2021

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