LiveCareer-Resume

store supervisor resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Results-focused Supervisor offering 7+ years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Skills
  • Scheduling
  • Sales
  • Shipping and Receiving
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Product Knowledge
  • Quality Management
  • Cash Register Operation
  • Employee management
  • Teamwork
  • Critical thinking
  • Leadership
  • Basic math
  • Organization and Time management
  • Cultural and diversity awareness
  • Bilingual In Spanish
Work History
07/2020 to Current Store Supervisor Td Bank Group | Queensbury, NY,
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Liaised with the management team to develop solutions and accomplish shared objectives.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers and helped with product questions, selections, and purchases
03/2014 to 07/2020 Assistant Retail Supervisor Harbor Freight Tools | Anniston, AL,
  • Analyzed profitability ratios between budget and expenses and identified areas requiring improvement and tightening.
  • Hired, trained and scheduled all retail staff, prioritizing tasks for completion before anticipated deadlines.
  • Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Developed alternative procedures to reduce overhead and project costs.
  • Identified repeated customer issues and recommended corrective solutions, effectively boosting service
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
03/2014 to 07/2015 Sandwich Artist Renown Health | Reno, NV,
  • Efficiently prepared sandwiches and other menu items for guests.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Cleaned food preparation areas, tools and equipment.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Education
Expected in 06/2013 to to High School Diploma | Veterans Tribute Career Techincal Academy, Las Vegas, NV GPA:

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Resume Overview

School Attended

  • Veterans Tribute Career Techincal Academy

Job Titles Held:

  • Store Supervisor
  • Assistant Retail Supervisor
  • Sandwich Artist

Degrees

  • High School Diploma

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