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Store Supervisor / Barista / Cashier Resume Example

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STORE SUPERVISOR / BARISTA / CASHIER
Summary

Committed, productive, and hardworking Shift Supervisor and Team Lead Cashier/Barista with experience creating and managing a team to provide excellent customer service, accurate transactions, and collaborative, efficient workspaces with patient and dynamic interpersonal abilities. Dedicated to resolving issues, answering customer questions, and problem-solving in a very fast-paced, high-demand environment where my professional composure and attention to detail ensure customer satisfaction is always maintained.


A California native and creative being from Los Angeles with a genuine passion for preparing food, creating desserts, and crafting drinks. Always looking for new opportunities and experiences in life to hone my skills and expand both my career and personal developments.

Skills
  • Fluent in Korean (reading/writing/speaking)
  • Certified Food Handlers License
  • Team leadership
  • Training and development
  • Opening and closing procedures
  • Schedule management
  • Excellent customer service
  • Quick learner easily adaptable to change
  • Fast, efficient, and accurate multitasking
  • Professional composure in the workplace under pressure
  • Refunds and exchanges
  • Payment collection
  • Product upselling
  • Point of sale knowledge (multiple systems)
  • Cash drawer management
  • Inventory controls
Experience
Honeymee | Los Angeles, CAStore Supervisor / Barista / Cashier08/2016 - 08/2020
  • Interviewed, hired, and trained qualified new employees
  • Oriented newly hired employees by facilitating onboarding processes and establishing position-related requirements
  • Efficiently created, monitored, and managed team's work schedule around their given availability using Excel
  • Managed review of inventory and minor internal problems within staff
  • Reviewed and resolved differences between accounting information and cash drawers
  • Delivered in-depth training to promote strong team performance
  • Completed store opening/closing procedures, including setting up registers
  • Crafted beverages including hot/iced teas, cold brews, iced lattes, and hand-spun milkshake. Cooked and assembled soft serve ice creams, affrogatos, parfaits, soft bun ice cream sandwiches, and waffles
  • Properly deep-cleaned Taylor-brand soft-serve ice cream machine and maintained functionality
  • Operated SNOW POS systems and QSR POS systems
  • Maintained store cleanliness standards
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
Teashot | Los Angeles, CAShift Leader / Barista / Server /Cashier09/2017 - 02/2019
  • Crafted all beverages, hot and iced. including tea and tea lattes, espresso-based coffee (latte, Americano, cappuccino), cold brew coffee, French-pressed Vietnamese milk coffee, etc.
  • Cooked and prepared honey boba (tapioca pearls) and organic chia seed boba from scratch in-store
  • Prepared bubble waffles, cookie shots, and fresh-spun cotton candy for drinks
    Worked with REVEL POS system to place orders, manage bills, and handle complimentary or discounted items
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Trained new employees on menu, policies, and customer service expectations
Miister Potato | Arcadia, CACashier / Barista /Cook09/2015 - 07/2016
  • Made assorted beverages, including lemonades, slushies, smoothies, & juices fresh per order.
  • Cooked and assembled multiple types of bento lunch boxes
  • Recorded orders quickly by hand and handled all money transactions without being provided a proper POS system without making a single error toward total sales
  • Answered questions about store policies and concerns to support positive customer experiences
Education and Training
Van Nuys Senior High | Van Nuys, CAHigh School Diploma06/2017

Graduated With Honors

  • Enrolled into the Performing Arts Magnet Program
  • President, Japanese Subgenre Cultures Club
  • The Vannaires Jazz Ensemble Choir (Alto/Tenor
  • Magnet Office Counselor/Teacher Assistant
Additional Information
  • Created a Top 5 bestselling item for Honeymee, the "Matcha Affogato"
  • Deemed and rewarded the best “professional ice-cream swirler” out of the rest of the team members that tried by creating the most aesthetically-pleasing soft-serve
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Resume Overview

Companies Worked For:

  • Honeymee
  • Teashot
  • Miister Potato

School Attended

  • Van Nuys Senior High

Job Titles Held:

  • Store Supervisor / Barista / Cashier
  • Shift Leader / Barista / Server /Cashier
  • Cashier / Barista /Cook

Degrees

  • High School Diploma

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