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store supervisor resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Results-driven supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Skills
  • Scheduling
  • Sales
  • Staff Management
  • Sales Goals
  • Cash Handling
  • Store Merchandising
  • Point of Sale Systems
  • Shipping and Receiving
  • Product Knowledge
  • Quality Management
  • Customer Accounts Management
  • Cash Register Operation
  • Store Operations
  • Employee management
  • Merchandising
  • Strategic selling
  • Process and procedure development
  • Responsible
  • Adaptability
  • Data management
  • Written Communication
  • Customer service
  • Flexible & Adaptable
Work History
07/2020 to 09/2021
Store Supervisor Black Rifle Coffee Co Temple, TX,
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Answered questions about store policies and addressed customer concerns.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
08/1996 to 01/2017
Special Education Teacher (Retired) Department Of The Treasury Olympia, WA,
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught students across multiple classifications and degrees of special needs.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Completed intensive leadership training and provided training to colleagues on applied behavior analysis.
  • Taught reading, language arts and social sciences in self-contained ED and LD classroom.
  • Led activities that developed students' physical, emotional and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Instructed students in core academic areas and specialized reading groups.
  • Designed and implemented point system to encourage positive behavior.
01/1983 to 07/1996
Department Manager Hecht's Department Store City, STATE,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Expected in to to
+30 Graduate Credits : Reading Teacher Education
Goucher College - Towson, MD
GPA:
Expected in to to
+27 Graduate Credits: Special Education
Towson University - Baltimore, MD
GPA:
Expected in 01/1990 to to
Bachelor of Science: Education
Towson University - Baltimore, MD
GPA:

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Resume Overview

School Attended

  • Goucher College
  • Towson University
  • Towson University

Job Titles Held:

  • Store Supervisor
  • Special Education Teacher (Retired)
  • Department Manager

Degrees

  • +30 Graduate Credits
  • +27 Graduate Credits
  • Bachelor of Science

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