LiveCareer-Resume

store supervisor resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seeking for the position of the Administrative Secretary for the Collector /Treasurer's Office to utilized my 14 years experience in Banking and Customer service. Excellent interpersonal relationship skills. Detail oriented and ability to manage priorities.

Skills
  • Proficient in handling cash transactions, balancing a cash drawer and preparing bank deposits
  • Great Customer service
  • Strong verbal and written communication skills
  • Detail oriented/ organizational
  • Strong work ethic
Experience
Store Supervisor, 06/2013 - 01/2021
Erickson Living Naples, FL,

The Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Sales and Service Manager/Assistant Store Manager and Head Teller/Teller Service Manager. This job provides ongoing coaching and models Guiding Principles to ensure Legendary Customer Service is experienced by all Customers at every interaction.

  • Accountable for achieving an overall Legendary Customer experience in the Store
  • Ensures team members fully complete required Training prior to servicing Customers
  • Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
  • Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers’ needs
  • Partners with Store Leadership to achieve both Store and individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning
  • Is flexible to move between platform and teller line and is able to prioritize the needs of both
  • Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings
  • Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results
Head Teller-Loan Trained, 10/2012 - 06/2013
City National Bank Of West Virginia Teays Valley, WV,

The Head Teller – Loan Trained provides legendary Customer Service while supervising the Teller and/or Platform team. The Head Teller – Loan Trained will also provide oversight to Store operations, including supervision of personnel and performance of all operational duties.

  • Accountable for achieving an overall Legendary Customer experience in the Store
  • Ensures team members fully complete required Training prior to servicing Customers
  • Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
  • Provides leadership, conflict resolution, process improvement and communication to the Teller line
  • Leads by example and coaches Teller team focusing on Customer experience, having needs-based conversations and offering financial solutions to meet our Customers’ needs
  • Partners with Store Leadership to achieve both store and individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Recruits, interviews, trains, orients, and evaluates Tellers in accordance with HR guidelines
  • Supports, mentors and coaches team members in their professional development
  • Develops and manages team members by recruiting, training and recognizing them
Financial Services Representative 1, 10/2011 - 10/2012
Amica Mutual Insurance Lisle, IL,

The Financial Service Representative (FSR) I is an Insurance licensed employee, providing Customers with additional products and services and acting as wealth referral champion for the Store. The Financial Services Representative (FSR) I is required to obtain and maintain active Life license in the state in which they reside. The Financial Service Representative (FSR) I is the Sales Leader in their Store and is the primary contact and resource for a multitude of products and services, with primary focus on basic investment needs of Customers. FSRs need to provide consistent, exemplary Customer Service by providing expert Advice concerning a wide range of investment products, banking products and services to new and existing Customers. FSRs need to show exceptional relationship building skills as well as have an aptitude for identifying needs and presenting appropriate solutions for those needs. Good verbal and communication skills needed.

Customer Service Representative, 05/2007 - 10/2011
TD Bank N.A. City, STATE,

The Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
  • Makes quality referrals to appropriate partners
  • Responsible for meeting individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Proactively reaches out to Customers to deepen relationships through needs-based conversations
  • Performs a broad range of tasks of varying complexity and scope
  • Participates in opening and closing Store procedures
  • Opens accounts and related services
  • Originates loan applications, prepares documents and conducts loan closings
Education and Training
: Bookkeeping, Expected in 03/1987
-
Virgen Delos Remedios College - Olongapo City, Philippines,
GPA:
Status -
High School Diploma: , Expected in 03/1986
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Olongapo City National High School - Olongapo City Phillipines,
GPA:
Status -

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Resume Overview

School Attended

  • Virgen Delos Remedios College
  • Olongapo City National High School

Job Titles Held:

  • Store Supervisor
  • Head Teller-Loan Trained
  • Financial Services Representative 1
  • Customer Service Representative

Degrees

  • High School Diploma

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