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store director resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

A highly motivated, nimble, and goal-oriented leader. Excelling at positively impacting team culture, guest experience, and communication to enhance probability. Bringing 13 years of comprehensive customer service experience matched with a continued eagerness to learn. Dedicated to developing creative strategies and people, interested in being a positive enhancement to your business!

Skills
  • Diversity and Inclusion
  • Team Development and Culture
  • Communication
  • Originality and Creativity
  • Customer Service Management
Experience
02/2022 to Current
Store Director Festival Foods Mount Pleasant, WI,
  • Fostered a healthy team culture to promote collaboration, productivity, and employee engagement. Effectively led through the implementation of Off Duty as well.
  • Strengthened work flow productivity by hiring, managing and developing top talent. Leveraging internal talent to promote five team members to leadership positions.
  • Urgently and promptly planned and communicated total store priorities for the current week, month, quarter, and year.
  • Gained skills in retail business financials and fundamentals. Improving, meeting, and exceeding operational and merchandising benchmarks.
  • Increased store revenues by cultivating new customers. Doing so through leading a guest centric and strong brand culture across the store.
  • Selected as a trainer to support new in role leaders at other stores. Additionally, receiving the opportunity to host various developmental, informational and networking sessions to support multiple stores in the market.
09/2021 to 12/2021
Store Director Interim Col Care Milford, DE,
  • Supported total store day to day operations and communication along with leading high level store visits throughout the peak holiday season.
  • Fostered healthy team environments to promote collaboration and boost productivity. Learning to lead peers without authority.
  • Established store tactics and strategies to achieve operational performance and sales goals, assisting to lead the store to $100M.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Partnering with Headquarters and Business partners to resolve as needed.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence, successfully navigating unique inventory fluctuations.
02/2020 to 09/2021
Executive Team Leader - Guest Experience Watermark Retirement Communities Center Square, PA,
  • Empowered the team, of over 100, to deliver above and beyond guest service by encouraging and recognizing responsive guest assistance. Driving the top customer loyalty percentage within the district!
  • Selected to be a D&I captain within the District. Additionally, created and lead a D&I discussion, providing a safe outlet for the store team to use their voice and engage in thought provoking discussion.
  • Monitored and maintained turnover levels by driving employee morale, maintaining the lowest turnover percentage within the store.
  • Wrote effective schedules for multiple work centers weekly. Consistently focused on maintaining the team member's desired hours along with business needs, to increase employee engagement and reduce burnout.
  • Strengthened the work flow productivity by hiring, managing and developing top talent. Promoting two team members to leadership roles and supported in developing my position backfill. Also, selected as a trainer to support new in role leaders at other stores within the market.
  • Effectively navigated and analyzed customer feedback to provide strategic direction to continuously improve overall experience.
  • Strategically navigated operations and adapted team routines to support the rapidly growing virtual delivery service offerings.
11/2018 to 05/2019
Sales Associate Watermark Retirement Communities Concord, CA,
  • Developed trusting relationships with customers by making personal connections, creating a unique shopping experience.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions and offered product advice. Partnering with locations near and far to find specific requests for customers.
  • Increased purchase amounts by cross-selling with similar and/or complementary products.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
06/2018 to 09/2018
Server Cowboy Jacks City, STATE,
  • Provided exceptional service to a high volume of daily customers. Displaying enthusiasm and knowledge about the restaurant's menu and products.
  • Resolved customer concerns quickly with friendly and knowledgeable service.
  • Cross-trained as host and helped with tasks such as greeting customers, escorting guests and bussing tables.
  • Communicated with the kitchen and host staff to stay updated on item availability and customer wait times during big events.
  • Informed customers about specials, upselling additional food and drink items.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
06/2016 to 09/2017
In-Home Nanny Client City, STATE,
  • Tended to the young child's general needs while providing supervision for safety in day-to-day activities.
  • Worked a flexible schedule, being nimble to the parent's needs
  • Effectively communicated with the parents and family members to ensure everyone remained informed at all times.
  • Followed routines to foster stability and structure in the child's life during parental absences.
  • Interacted positively with the child to promote mental and emotional development.
03/2015 to 08/2017
Server Wilkin Drink & Eatery City, STATE,
  • Provided exceptional service to a high volume of daily customers. Developing a rapport with guests, assisting in generating repeat business by providing exceptional customer service.
  • Resolved customer concerns quickly with friendly and knowledgeable service.
  • Cross-trained as host and helped with tasks such as greeting customers, escorting guests and bussing tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times throughout the day.
  • Suggested additional items to customers to increase restaurant sales.
  • Selected to serve at multiple private events of over 100 guests.
Education and Training
Expected in 12/2019
Bachelor of Science: Retail Merchandising
University of Minnesota - Twin Cities - Minneapolis, MN
GPA:
Expected in 05/2017
Associate of Applied Science: Business Marketing & Management
North Dakota State College of Science - Wahpeton, ND
GPA:
Activities and Honors
  • Miss North Dakota Pageant

November 2016

Top ten finalist

  • Wildcat Welcome Team

August 2016 - September 2016

  • Collegiate DECA

August 2015 - May 2016

  • Media Squad

August 2015 - May 2016

Professional Profile
  • www.linkedin.com/in/cynthiaClaire-000
Certifications

Adult CPR/AED

Conducted by: American Red Cross

Date Completed: 09/19/2022
Valid Period: 2 Years

Certificate ID: 0119NQ

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Resume Overview

School Attended

  • University of Minnesota - Twin Cities
  • North Dakota State College of Science

Job Titles Held:

  • Store Director
  • Store Director Interim
  • Executive Team Leader - Guest Experience
  • Sales Associate
  • Server
  • In-Home Nanny
  • Server

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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