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store director resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Committed and hardworking District Manager with 10 years of experience directing fast food service. Well-rounded senior leader with talent for supervising employees, communication and training. Swift problem solver with quick and effective solutions to wide array of issues.

Skills
  • Team Leadership
  • Finance and Accounting
  • Budgeting
  • Scheduling
  • Sales
  • Inventory Control
  • Staff Management
  • Sales Goals
  • Sales Training
  • Process Improvement
  • Employee Training
  • Sales Planning
  • Point of Sale Systems
  • Store Operations
  • Food Safety
  • Retail Operations
  • Key Performance Indicators (KPIs)
  • Internal Auditing
  • Succession Planning
  • Store Management
Work History
Store Director, 03/2019 - Current
 Basha's – Flagstaff, AZ,
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Received, merchandised and arranged all shop items for visual display.
  • Assisted customers by answering questions and suggesting merchandise.
  • Trained, coached and scheduled employees to improve store upkeep and operations.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Identified current and future trends that appeal to consumers.
  • Analyzed operating and financial statements for profitability ratios.
  • Operated forklifts and hand trucks to restock department supply locations.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
  • Verified quantity and description of materials received by checking merchandise against packing list.
Senior District Manager, 12/2009 - 03/2019
 Abbvie, Inc – Texarkana, TX,
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
  • Drove sales for 17 stores in district, generating $29.4M in annual volume.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Carefully interviewed, selected, trained and supervised staff.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Achieved highest employee retention rate in region.
Restaurant Manager, 07/2007 - 12/2009
 First Watch Restaurants – Duluth, GA,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Achieved highest employee retention rate in region.
  • Carefully interviewed, selected, trained and supervised staff.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Reconciled cash and credit card transactions to maintain accurate records.
Bar/Restaurant Manager, 02/2005 - 07/2007
 Pocono Tap House – City, STATE,
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Determined business needs by acquiring client feedback for process improvements.
Education
MBA: Business Administration And Management, Expected in
-
Strayer University - Washington, DC
 GPA:
Status -

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Store Director
  • Senior District Manager
  • Restaurant Manager
  • Bar/Restaurant Manager

Degrees

  • MBA

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