Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Committed and hardworking District Manager with 10 years of experience directing fast food service. Well-rounded senior leader with talent for supervising employees, communication and training. Swift problem solver with quick and effective solutions to wide array of issues.
Skills
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Work History
Store Director, 03/2019 - Current
Basha's – Flagstaff, AZ,
Basha's – Flagstaff, AZ,
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Received, merchandised and arranged all shop items for visual display.
- Assisted customers by answering questions and suggesting merchandise.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Identified current and future trends that appeal to consumers.
- Analyzed operating and financial statements for profitability ratios.
- Operated forklifts and hand trucks to restock department supply locations.
- Documented shipping and receiving records to confirm receipt of orders.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
- Verified quantity and description of materials received by checking merchandise against packing list.
Senior District Manager, 12/2009 - 03/2019
Abbvie, Inc – Texarkana, TX,
Abbvie, Inc – Texarkana, TX,
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Drove sales for 17 stores in district, generating $29.4M in annual volume.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Carefully interviewed, selected, trained and supervised staff.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Achieved highest employee retention rate in region.
Restaurant Manager, 07/2007 - 12/2009
First Watch Restaurants – Duluth, GA,
First Watch Restaurants – Duluth, GA,
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Achieved highest employee retention rate in region.
- Carefully interviewed, selected, trained and supervised staff.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Reconciled cash and credit card transactions to maintain accurate records.
Bar/Restaurant Manager, 02/2005 - 07/2007
Pocono Tap House – City, STATE,
Pocono Tap House – City, STATE,
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Determined business needs by acquiring client feedback for process improvements.
Education
MBA: Business Administration And Management, Expected in
Strayer University - Washington, DC
Strayer University - Washington, DC
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School Attended
- Strayer University
Job Titles Held:
- Store Director
- Senior District Manager
- Restaurant Manager
- Bar/Restaurant Manager
Degrees
- MBA
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