store director resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Skills
Retail Management
Staff Leadership
Finance and Accounting
Training Management
Hiring and Onboarding
Cost Reduction
Decision Making
Customer Service Management
Originality and Creativity
Goal Setting
Staff Scheduling
Staff Development
Performance Evaluation and Monitoring
Management Team Building
Recruitment and Hiring
Education and Training
Ashland High SchoolAshland, ORExpected in 06/1998 ā āHigh School Diploma: - GPA:
Experience
Meijer, Inc. - Store Director Mccordsville, IN, 01/2016 - 09/2022
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Checked promotions for accuracy and for merchandising to company standards.
Fostered healthy team environments to promote collaboration and boost productivity.
Answered product questions with up-to-date knowledge of sales and promotions.
Hired and trained 50 employees for expansion store.
Managed inventory tracking and physical inventory counts to minimize loss.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Strengthened work flow productivity by hiring, managing and developing top talent.
Goodwill Industries Of Southeastern Michigan - Assistant Store Manager Dundee, MI, 03/2015 - 12/2015
Prepared staff work schedules and assigned team members to specific duties.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Maintained inventory by checking merchandise to determine levels.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Answered customer questions and addressed problems and complaints in person and via phone.
Coached and developed store associates through formal and informal interactions.
Grocery Outlet - Assistant Store Manager Huntington Beach, CA, 11/2005 - 03/2015
Prepared staff work schedules and assigned team members to specific duties.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Maintained inventory by checking merchandise to determine levels.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Answered customer questions and addressed problems and complaints in person and via phone.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
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