Determined and responsible Store Director with more than 10 years of success boosting efficiency and streamlining procedures for retail groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Safeway - Store Director Scarsdale, NY, 07/2017 - Current
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Protected store from loss or theft by setting and enforcing clear security policies.
Boosted revenue by $1.5 million by developing and deploying strategies to effectively improve operations.
Developed new store location from ground up by hiring and training efficient team.
Managed team of 50 employees, including cashiers and people working on floor.
Assessed newly unpacked merchandise and instructed supervisors to add to display cases and displays.
Oversaw daily operations of store from start-up, including staffing and training, OSHA compliance, inventory control and financial functions.
Analyzed operating and financial statements for profitability ratios.
Barnes & Noble, Inc. - Store Manager West Des Moines, IA, 05/2014 - 07/2017
Rotated merchandise and displays to feature new products and promotions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Developed new store location from ground up by hiring and training efficient team.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Approved regular payroll submissions for 15 employees within Kronos.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Managed inventory control, cash control and store opening and closing procedures.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Supervised guests at front counter, answering questions regarding products.
Protected store from loss or theft by setting and enforcing clear security policies.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Columbia Sportswear Co. - Assistant Store Manager Silverthorne, CO, 06/2010 - 05/2014
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Supervised and evaluated staff of 25 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Rotated merchandise and displays to feature new products and promotions.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
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