Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Friendly Store Director with over 11 years of Business operation. Demonstrated success managing diverse aspects of store presentation and delivering first-rate customer satisfaction. Talented at leading retail operations, including merchandising, sales, inventory, personnel and payroll management. Skillfully control shrinkage, oversee inventory and lead financial operations for Sprouts Farmers Market, Greenwood Village. Skilled Store Director bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Diligent Storekeeper with highly developed skills in inventory management, customer service and stockroom layouts. Track record of successfully investigating and resolving customer complaints and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to over 1300 customers daily.

  • Decision Making
  • Cost Reduction
  • Customer Service Management
  • Human Resources Oversight
  • Financial Statement Review
  • Sales Promotion
  • Budget Control
  • Employee Motivation
Work History
Store Director, 10/2019 to 06/2021
SafewayToppenish, WA,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels over budget by 5%.
  • Administers direction and operation guidelines to stores department managers. Set priorities, activates methodologies and establishes motivational and mentoring relationships to achieve productivity, profitability and high standards of performance within team-structured network.
  • Compiles and analyzes financial, statistical and historical data to forecast projections, identifies and assess status of actions. Organizes rollout of new processes, programs and procedures.
  • Hires, directs and serves as continual of leadership and guidance to managers. incites all personnel to reach higher levels of performance and stimulates intense employee loyalty. plans seminars for continuous development of staff to fulfill needs and exceed expectations of guests through replacement of traditional methods with innovative approaches.
  • Formulates, administers and monitors budgets; authorizes resource allocation and expenditures and track budget position to assess achievement of goals.
  • Investigates competitive operations and institutes, administers and monitors performance plans, promotions, standards, policies and systems.
  • Troubleshoots problem areas; assesses and analyzes situations, issues and needs; and implements action plans to resolve identified or potential concerns.
  • Maintains constant level of research, interpretation and integration of regulations, industry standards, new products and technological benchmarks to reflect in policy, procedure and overall governance.
  • Assisted customers by answering questions and suggesting merchandise.
  • Formulated pricing policies and determined daily coupons.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Store Director, 09/2017 to 10/2019
SafewayTrinidad, CO,
  • Devised processes to boost long-term business success and increase profit levels
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Managed team of 75 employees, including Department managers and people working on floor
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Assistant Store Director, 09/2015 to 09/2017
Fresh Thyme Farmers MarketTroy, MI,
  • Supervised employees and different store departments
  • Responded to customer complaints and comments
  • Double-checked product pricing and displays
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance
  • Liaised with store manager to set up visually appealing layout for store merchandise
  • Conducted inventory analysis to determine optimal stock levels
Assistant Store Director, 06/2010 to 09/2015
Fresh Thyme Farmers MarketWaite Park, MN,
  • Supervised employees and different store departments.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Reported problems with employees, products or service to store director.
  • Checked employee break times and schedule adherence.
  • Double-checked product pricing and displays.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Responded to customer complaints and comments.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Initiated weekly communication with support team in shrink and OOS.
  • Drove branch sales to achieve 105% sales ranking among 20 locations company-wide during 2015 in Sunflower Farmers Market
Bachelor of Science: Computer Information Systems Management, Expected in 05/1999
Colorado Christian University - Denver, CO
Bachelor of Science: Organizational Management, Expected in 08/2000
Colorado Christian University - Denver, CO
MBA: General MBA, Expected in 05/2000
Colorado State University - Fort Collins, CO

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School Attended

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  • Store Director
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  • Bachelor of Science
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