LiveCareer-Resume

store director resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Collaborative Store Director effective in overseeing day-to-day store operations and maintaining loyal customer base utilizing exceptional customer service acumen. Strongly focused and outgoing with over 25 years of hands-on experience in multiple retail environments. Effectively handle multiple customer issues with accuracy and professionalism. Strong computer and cash register operations abilities.

Well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.

Strong background and track record for internal promotions as well as a keen eye for top talent and retaining them.

Skills
  • Retail management
  • Finance and accounting
  • Coaching and mentoring
  • Strategic planning
  • Business development
  • Performance improvements
  • Cross-functional team management
  • Customer retention
  • Cost analysis and savings
  • Compensation/benefits administration
  • Employee development
  • Schedule management
  • Recruiting and hiring
  • Profit and loss accountability
  • Sound judgment
Experience
06/2013 to Current Store Director Spartannash | Cargill Elevator, NE,
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Hired and trained 100+ employees for expansion store.
  • Improved store revenue through Training and product optimization.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Achieved 18% increase in sales revenue with $18 million in annual sales.
11/2010 to 06/2013 General Manager Cvs Health | Evanston, IL,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Designed sales and service strategies to improve revenue and retention.
  • Directed 7 managers and 4 associates to generate over $6million in revenue.
  • Coached and developed 3 internal candidates for promotion to general management.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 20%.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Trained, managed and motivated employees to promote professional skill development.
  • Hired, coached and mentored team of 45 sales representatives.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
09/1998 to 10/2010 District Sales Manager Merrick Pet Care | Evanston, IL,
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Supported sales management initiatives to optimize business development.
  • Controlled promotional budget to implement effective marketing strategies through media buys, event marketing and sponsorship programs as well as initiatives boosting sales by $10 million overall.
  • Increased 3 million annual sales from $9 million to $12 million and achieved 1% in overall Market shrink.
  • Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.
  • Trained and mentored sales team members in customer relations, customer service and product placement.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Supported individual representative performance goals and division benchmarks to maximize sales performance.
  • Trained 100+ employees on product knowledge and consultative selling techniques to drive revenue.
  • Set clear objectives and helped team members develop plans to achieve quotas.
  • Supervised 12 store managers & 100+ employees while driving sales growth and profitability.
  • Delivered constructive coaching and feedback to enhance employee sales and customer service skills.
  • Developed and implemented a training program to increase employee productivity and product knowledge.
Education and Training
Expected in 05/1991 to to High School Diploma | New Caney High School, New Caney, TX GPA:
Expected in to to | Business Administration And Management Stephen F Austin State University, Nacogdoches, TX GPA:
Accomplishments
  • Recognized as Store Director of the year for outstanding performance and team contributions 2019.
  • Achieved overall lowest shrink in Houston 7 years in a row.
  • Promoted 2 assistant managers to Store directors, 1 assistant manager to Store Opening team Director, 8 leads to assistant managers and 11 elevated experts to leads. Within my building starting at the Woodlands and then at the Houston Galleria.
  • Maintains highest volume in region at flagship Galleria location.
  • Star Council 5 years. Collaborate with the top 20 SD's in company to drive new initiatives and results.

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Resume Overview

School Attended

  • New Caney High School
  • Stephen F Austin State University

Job Titles Held:

  • Store Director
  • General Manager
  • District Sales Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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