Store Director resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
I am an Ambitious and results-oriented General Manager/ Store Director with over 20 years of experience, creating strategic alliances with organizational leaders to effectively align with and support company initiatives. Progress-driven planner adept at building and retaining high-performing teams.
I like to build relationships with my team members in a family oriented matter to help them become a better them which will overall help them deliver on quality customer service to our customers/ clients.
I focus on quality work and I take pride in the work that we do as a team.
Skills
Team Leadership
Scheduling
Sales
Inventory Control
Staff Management
Sales Training
Sales Goals
Process Improvement
Employee Training
Sales Planning
Store Merchandising
Point of Sale Systems
Store Operations
Performance Appraisals
Training Programs
Retail Operations
Key Performance Indicators (KPIs)
Internal Auditing
Succession Planning
Store Management
Product Knowledge
Business Planning
Shrinkage Reduction
Business Strategy
Delegation
Education
University Of Illinois At Urbana-ChampaignChampaign, ILExpected in 05/2002 ā āBachelor of Arts:Communication - GPA:
Work History
Spartannash - Store Director Saint Peter, MN, 05/2014 - Current
Trained, coached and scheduled employees to improve store upkeep and operations.
Assisted customers by answering questions and suggesting merchandise.
Received, merchandised and arranged all shop items for visual display.
Developed new store location from ground up by hiring and training efficient team.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Protected store from loss or theft by setting and enforcing clear security policies.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Supervised sales team of 50 people, stepping in to support employees and deliver smooth sales processes for clients.
Held weekly meetings with Sales Supervisors to identify techniques to overcome sales obstacles.
Organized promotional events and interacted with community to increase sales volume.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Developed and implemented comprehensive salesperson training program.
Best Buy - Customer Support Manager City, STATE, 08/2002 - 10/2010
Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
Built strong relationships with field operations team to support business development opportunities and improve service.
Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
Conducted weekly/monthly progress and development meetings with 10 support staff to enforce updates to company goals and policies.
Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
Led and executed customer support team strategy to reach company support goals.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Maximized productivity by supervising, mentoring and scheduling team of 10 customer support personnel to meet organizational and operational objectives.
Monitored employee performance to identify areas for improvement and additional training needs.
Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
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