Store Director Resume Example
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STORE DIRECTOR
Professional Summary
I am an Ambitious and results-oriented General Manager/ Store Director with over 20 years of experience, creating strategic alliances with organizational leaders to effectively align with and support company initiatives. Progress-driven planner adept at building and retaining high-performing teams.
I like to build relationships with my team members in a family oriented matter to help them become a better them which will overall help them deliver on quality customer service to our customers/ clients.
I focus on quality work and I take pride in the work that we do as a team.
Work History
Spartannash- Store Director
Saint Peter , MN05/2014 - Current
Saint Peter , MN05/2014 - Current
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Assisted customers by answering questions and suggesting merchandise.
- Received, merchandised and arranged all shop items for visual display.
- Developed new store location from ground up by hiring and training efficient team.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Protected store from loss or theft by setting and enforcing clear security policies.
Motorola Solutions- Connectivity Sales Manager
Fort Collins , CO10/2010 - 05/2014
Fort Collins , CO10/2010 - 05/2014
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 50 people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with Sales Supervisors to identify techniques to overcome sales obstacles.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Developed and implemented comprehensive salesperson training program.
Best Buy- Customer Support Manager
City , STATE08/2002 - 10/2010
City , STATE08/2002 - 10/2010
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Conducted weekly/monthly progress and development meetings with 10 support staff to enforce updates to company goals and policies.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Led and executed customer support team strategy to reach company support goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maximized productivity by supervising, mentoring and scheduling team of 10 customer support personnel to meet organizational and operational objectives.
- Monitored employee performance to identify areas for improvement and additional training needs.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
Skills
- Team Leadership
- Scheduling
- Sales
- Inventory Control
- Staff Management
- Sales Training
- Sales Goals
- Process Improvement
- Employee Training
- Sales Planning
- Store Merchandising
- Point of Sale Systems
- Store Operations
- Performance Appraisals
- Training Programs
- Retail Operations
- Key Performance Indicators (KPIs)
- Internal Auditing
- Succession Planning
- Store Management
- Product Knowledge
- Business Planning
- Shrinkage Reduction
- Business Strategy
- Delegation
Education
University Of Illinois At Urbana-ChampaignCity, State05/2002Bachelor of Arts: Communication
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Resume Overview
School Attended
- University Of Illinois At Urbana-Champaign
Job Titles Held:
- Store Director
- Connectivity Sales Manager
- Customer Support Manager
Degrees
- Bachelor of Arts : Communication
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