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Store Director Resume Example

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STORE DIRECTOR
Professional Summary

I am an Ambitious and results-oriented General Manager/ Store Director with over 20 years of experience, creating strategic alliances with organizational leaders to effectively align with and support company initiatives. Progress-driven planner adept at building and retaining high-performing teams.

I like to build relationships with my team members in a family oriented matter to help them become a better them which will overall help them deliver on quality customer service to our customers/ clients.

I focus on quality work and I take pride in the work that we do as a team.

Work History
At Home- Store Director
Clermont, FL05/2014 - Current
  • Trained, coached and scheduled employees to improve store upkeep and operations.
  • Assisted customers by answering questions and suggesting merchandise.
  • Received, merchandised and arranged all shop items for visual display.
  • Developed new store location from ground up by hiring and training efficient team.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Protected store from loss or theft by setting and enforcing clear security policies.
Best Buy- Connectivity Sales Manager
West Palm Beach, FL10/2010 - 05/2014
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised sales team of 50 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Held weekly meetings with Sales Supervisors to identify techniques to overcome sales obstacles.
  • Organized promotional events and interacted with community to increase sales volume.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Developed and implemented comprehensive salesperson training program.
Best Buy- Customer Support Manager
Champaign, IL08/2002 - 10/2010
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Conducted weekly/monthly progress and development meetings with 10 support staff to enforce updates to company goals and policies.
  • Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
  • Led and executed customer support team strategy to reach company support goals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Maximized productivity by supervising, mentoring and scheduling team of 10 customer support personnel to meet organizational and operational objectives.
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
  • Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
Skills
  • Team Leadership
  • Scheduling
  • Sales
  • Inventory Control
  • Staff Management
  • Sales Training
  • Sales Goals
  • Process Improvement
  • Employee Training
  • Sales Planning
  • Store Merchandising
  • Point of Sale Systems
  • Store Operations
  • Performance Appraisals
  • Training Programs
  • Retail Operations
  • Key Performance Indicators (KPIs)
  • Internal Auditing
  • Succession Planning
  • Store Management
  • Product Knowledge
  • Business Planning
  • Shrinkage Reduction
  • Business Strategy
  • Delegation
Education
University Of Illinois At Urbana-ChampaignChampaign, IL05/2002Bachelor of Arts: Communication
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Resume Overview

Companies Worked For:

  • At Home
  • Best Buy

School Attended

  • University Of Illinois At Urbana-Champaign

Job Titles Held:

  • Store Director
  • Connectivity Sales Manager
  • Customer Support Manager

Degrees

  • Bachelor of Arts : Communication

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