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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Technologically savvy
  • Labor relations
  • Accounting support
  • Report development
Experience
06/2019 to Current
Store Administrative Assistant Edinburg Independent School District Edinburg, TX,
  • Assisted senior leadership by processing documents within anticipated timeframes.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Efficiently handled any payroll discrepancies with employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Managed payroll for temporary, hourly, and salaried employees.
12/2015 to 06/2019
Head Clerk/ Service Manager Buzzi Unicem Chattanooga, TN,
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed all deadlines, enabling timely completion of tasks.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Monitored employee performance through analysis of key metrics.
03/2015 to 12/2015
Bookkeeper King Soopers City, STATE,
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Handled all AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance.
  • Resolved balance errors using accounting software.
12/2012 to 03/2015
Customer Service Associate King Soopers City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Consulted with customers regarding needs and addressed concerns.
Education and Training
Expected in 06/2014
High School Diploma:
Dakota Ridge Senior High School - Littleton, CO
GPA:

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Resume Overview

School Attended

  • Dakota Ridge Senior High School

Job Titles Held:

  • Store Administrative Assistant
  • Head Clerk/ Service Manager
  • Bookkeeper
  • Customer Service Associate

Degrees

  • High School Diploma

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