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Stihl Tech/Sales Associate Resume Example

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STIHL TECH/SALES ASSOCIATE
Summary

Quality-focused and reliable with experience in remodeling and building. Skilled in insulation, painting, roofing and landscaping. Strong knowledge of power tools and remodeling techniques.

Honest and hard-working Handyman with history of complying with deadlines and safety regulations. Proficient in carpentry, plumbing and electrical repair. Physically dexterous, talented and possessing exceptional skills in building strong rapport with tenants.

Quality-focused and reliable manager with experience in remodeling and building. Skilled in insulation, painting, roofing and landscaping. Strong knowledge of power tools and remodeling techniques.

Dependable Handyman with 20+ years of experience in repair and maintenance fields. Flexible team player offering excellent manual labor skills. Proficient with mechanical and electric tools.

Highly-motivated Handyman with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Versatile Handyman excels at troubleshooting and problem-solving. Skilled in wide range of skills including carpentry, plumbing and maintenance.

Handyman with 20+ years of experience in the maintenance and repair industry. Dedicated worker able to resolve issues efficiently and effectively. Expert in carpentry and electrical wiring.

Energetic Handyman with broad range of maintenance and repair skills. Identified clients' needs quickly to complete tasks. Commended for excellent customer service skills.

Safety-oriented Maintenance Worker offering 20+ years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget.

Skills
  • Roof maintenance
  • Masonry
  • Power tools
  • Drywall
  • Carpentry
  • Painting
  • Plumbing
  • Grounds maintenance
  • Building maintenance
  • Exterior and interior painting
  • General plumbing
  • Light carpentry
  • All engine/ equipment maintenance
  • Landscaping and groundskeeping
Experience
Ace Hardware | Alamo, CAStihl Tech/Sales Associate08/2018 - 04/2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of at least 30 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed parts and checking inventory for items at other locations.
  • Surpassed daily sales goals by 10% by cross-selling and promoting additional products.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 10% or more.
  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 10%.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove substantial sales with more than $2000 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Drove sales of parts and products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
Josephs Lawnmower And Locks | Pleasant Hill, CASmall Engine Technician/Sales Associate06/2013 - 05/2017
  • Repaired wide variety of small engine machinery by restoring transmissions, carburetors, differentials, fuel pumps, distributors, starters, valves and various systems.
  • Read and utilized information from factory service manuals to complete work and test systems according to official procedures.
  • Conducted preventive maintenance and repaired small engines by lubricating parts, cleaning components and restoring damaged areas.
  • Used personal expertise and established troubleshooting and diagnostic procedures to identify issues and develop repair plans for various equipment.
  • Overhauled entire engines to restore functionality and keep equipment running at peak levels.
  • Kept tools clean, sharpened, maintained and put away after job tasks to keep shop in good working order.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Steffan Sedar | Pleasant Hill, CASelf Employed10/2009 - 12/2012
  • Kept interior and exterior of buildings clean, safe and welcoming.
  • Fixed building systems and structural components using professional finishes.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Operated hand and power tools to complete repairs.
  • Maintained equipment, materials and tool inventory to meet any repair or maintenance need with minimal delay.
  • Performed repair work on mowers, weed eaters, blowers equipment, typically returning machines and tools to service within 3-5 days.
  • Diagnosed and repaired mechanical machinery issues.
  • Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
  • Assessed property areas for damage caused by bad weather and notified clients of findings.
  • Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.
  • Inspected units to identify problems with mechanical, plumbing and electrical issues and promptly executed repairs.
  • Used tools safely to complete repair projects.
  • Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured.
  • Designed, fabricated and installed upgrades to improve existing equipment.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Inspected equipment on daily or weekly basis to quickly identify issues that could cause breakdowns.
  • Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
  • Landscaped the building's square foot grounds by plowing, watering lawns, mowing and maintaining shrubbery and flower beds.
  • Cleaned areas and disposed of debris and trash to keep walkways clear for personnel and visitors.
Concord Garden Equipment | Concord, CASales Associate/Shipping Receiver/Small Engine Technician04/1995 - 06/2008
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through system and coordinated product deliveries.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 10% or more.
  • Drove substantial sales with more than $2000 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 10%.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Las Lomas High School | Walnut Creek, CAHigh School Diploma05/1981
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Resume Overview

Companies Worked For:

  • Ace Hardware
  • Josephs Lawnmower And Locks
  • Steffan Sedar
  • Concord Garden Equipment

School Attended

  • Las Lomas High School

Job Titles Held:

  • Stihl Tech/Sales Associate
  • Small Engine Technician/Sales Associate
  • Self Employed
  • Sales Associate/Shipping Receiver/Small Engine Technician

Degrees

  • High School Diploma

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