Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Identified operational weaknesses and developed improvement plans to correct problems.
Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Answered email and social media messages from customers
Put together reports detailing campaign performance, customer engagement and engagement trends.
Mentored marketing personnel on best practices and protocol to maximize productivity.
Sales Lead, 03/2017 - 03/2020 Chick-Fil-A – Charlottesville, VA,
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Managed day-to-day operations, including supervision and assignment delegation for 2-5 -member team.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Managed cash register operations using POS system including processing sales and returns.
Maintained accurate and attractive merchandise displays to maximize purchases.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Enhanced sales by implementing merchandising and promotional improvements.
Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
Maintained current store, product and promotional knowledge to drive consistent sales.
Assisted customers by phone regarding store operations, products, promotions and orders.
Shift Leader, 08/2014 - 06/2017 Dunkin' Donuts – City, STATE,
Took orders, prepared foods and processed payments in full-service establishment.
Completed opening, closing and shift change tasks to promote store efficiency.
Monitored and counted food stock and supplies to reorder on time.
Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
Trained newly hired employees on food equipment and drink, created training manual for all employees to use as reference guide.
Performed minor repair work on POS equipment to keep jobs on task, notifying IT department of major machinery failures.
Education and Training
Bachelor of Science: Business Administration - Marketing , Expected in - Southern New Hampshire University - Manchester, NH, GPA:
: Accounting, Expected in - Mercer County Community College - Trenton, NJ GPA:
High School Diploma: , Expected in 05/2008 - Middlesex County Academy For Allied Health And Bio - Woodbridge, NJ, GPA:
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School Attended
Southern New Hampshire University
Mercer County Community College
Middlesex County Academy For Allied Health And Bio
