Very dependable Customer-focused Representative with 5+ years experience of Technical Support , Data Entry Clerk
and Administrative Assistant. Committed to deliver professionalism, patience and efficiency to minimize customer
dissatisfaction and increase customer loyalty.
10-key, Type 40 WPM, knowledge of micro-soft office software, detail orientated and organizer, great multi-tasker, strong interpersonal skills, customer service, problem solver, team player, time management, people person and fast learner.
02/2017 to 09/2017
Stage HandRhino Staging － Las Vegas, NV
Assisted with stage equipment including lighting, sound, scenery and props.
Transfer equipment and roadcases to designated locations.
Working knowledge of hand and power tools.
Inserted and positioned materials and clamped, and fitted parts using hand and power tools.
06/2016 to 01/2017
Field RepresentativeRevolution Field Strategies － Las Vegas, NV
Produced signatures per day from registered voters for petitions. Discussed and answered questions regarding the petition.
Maintained friendly and professional interactions with people.
Planned and organized routes within territory to maximize
efficiency and time in the field.
04/2013 to 05/2016
Technical Support SpecialistSitel Operating Corporation － Las Vegas, NV.
Handled a large volume of inbound calls providing thorough support and problem resolution for customers.
Trouble shoot issues with systems. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Followed Call Center policies, procedures and quality assurance measures.
07/2012 to 03/2013
Crew-CashierMcDonald's － Las Vegas, NV.
Operated cash register with proficiency.Provided professional and courteous service at all times.
Recorded customer orders and repeated them back in a clear, understandable manner.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Education and Training
Associate of Applied Science: Computer Office TechnologyCollege of Southern Nevada － Las Vegas, NV., USAMicrosoft Office for Offices(Word, Excel, Access and Power Point), Record Information Management, College Keyboarding
Prerequisites for License Practical Nurse ,Kennedy King College － Chicago, IL.