staff specialist resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Autonomous goal-oriented individual with extraordinary customer service, communication and organizational skills seeking a position as a Project MJessicager within Kaiser Permanente.
  • Internal Applications, including HealthConnect (KPHC), One Link, KP Learn, MyHR, Mainframe, KP Identity MJessicager (KPIM),, Skype for Business, and Outlook.
  • Microsoft Office Suite expert
  • Process improvement
  • Purchasing and procurement
  • Cost reduction and containment
  • Unsurpassed work ethic
  • Organized
  • Troubleshooting
  • Productivity improvement
  • Work flow planning
  • Detail-oriented
  • Superb time mJessicagement skills
  • Results-oriented
University of Phoenix , Expected in Core BS Program Completed : Business MJessicagement - GPA :
San Bernardino Valley College , Expected in Associate of Arts : Liberal Arts - GPA :
  • Recipient of the Team Excellence Award in 2003
  • Reduced Team Excellence Recognition event cost by finding alternate vendors for decor and catering. Proposing additional cost savings by making additional vendor and process changes
  • Streamlined and improved New Physician Orientation scheduling tactics, which is resulting in decreased amount of scheduling errors, and closing communication gaps
Kaiser Permanente - Staff Specialist
, , 05/2011 - Current
  • Provide administrative support to: Todd Westra, MD, Assistant Area Medical Director and Area Wide Support Services service line, including physician leaders
  • Provide back up to Staff Specialists, and their direct executive reports
  • Act as a liaison, problem solve, and facilitator between the Chief Administrative Officer, Assistant Medical Group Administrators, Area Medical Director, Assistant Area Medical Directors, Chiefs of Service, Physicians, Project MJessicagers, Administrative staff for Area Wide Support Service Line
  • Participate in project and program strategic development for the Area Wide Support Service line, particularly with the New Physician Orientation (NPO) Program, Physician Leadership Development (PLD) Program, Team Excellence and World of Finance Tour, as well as Service
  • Develop plans which identify key issues, problems, approaches, performance metrics and resources required with and for Programs/Projects
  • Design and offer solutions to key issues to address identified problems
  • Coordinate of all Administrative arrangements for the New Physician, Physician Leadership Development, Team Excellence, and World of Finance Tour Programs (logistics, venues, supplies, materials, communication, decor, etc)
  • Communicate with all levels of staff in regard to the implementation of strategies in place to execute the aforementioned programs
  • Work closely with regional staff to ensure that mandated standards are being met, especially with the NPO Program
  • Create reports on program development and data for leadership
  • Design formal presentations for various senior level audience
  • MJessicage hiring/interviewing/on boarding process for new staff, as well as staff performance evaluation
  • Prepare and process invoices, requisitions, check requests and expense reports for payment
  • Maintain several busy calendars and file system
  • Greet members and handle all member complaints/issues
  • Type memorandums, letters, reports and other correspondence, as required
  • Maintain several busy calendars and file system
  • Complete and approve timekeeping for executives, leaders and administrative staff members
  • Schedule meetings, coordinate conference rooms and meals
  • Answer telephone inquiries, take and relay messages
  • Order office supplies for the entire Medical Group Administration Office
  • Coordinate travel and accommodations for physicians to attend conferences approved by Medical Director
  • Distribute Performance Assessment Surveys to all Department Administrators
  • Maintain/Update Leadership phone list/Chief of Service phone list
  • Maintain Birthday distribution for Chief Administrative Officer and Area Medical Director
State Of Maryland - Administrative Specialist II
, , 10/2009 - 05/2011
  • Supported daily operations of the Department of Internal Medicine, specifically Cardiology and the Cardiac Cath Lab
  • Directly provided administrative support to Department Administrator and Assistant Department Administrator for Cardiology and Cardiac Cath Lab
  • Coordinated patient reviews, administrative meetings, patient care activities, and social events
  • Coordinated and supported project mJessicagement, such as setting up new physicians with office space, access codes, supplies, communication, etc
  • Took meeting minutes, maintained records, and kept daily logs
  • Responsible for department physician payroll
  • Responsible for many Cardiac Cath Lab specific duties, such as approving external referrals, compiling surgical packets for scheduled members, etc
Sea Mar Community Health Centers - Dept. Clerk II
, , 04/2001 - Current
  • Active in continuing quality improvement (CQI) environment to provide exemplary customer service, i.e
  • change (procedure) mJessicagement and TQM tools
  • Support daily operations of department by actively coordinating multiple operational tasks within the unit for multi-disciplinary team, including: physicians, unit coordinators, RNs, dietitian, social workers and pharmacist
  • Coordinate: patient reviews, administrative meetings, patient care activities, and social events.
  • Responsibilities include: mJessicaging patient information and compiling reports for the network in a timely manner, compiling meeting agendas, taking meeting minutes, auditing charts, answering multi-line telephone using proper etiquette, maintaining records, keeping daily logs, scheduling classes, researching, compiling and reporting data, and Jessicalyzing invoices
  • Tracked and monitored patient compliance in regards to keeping appointments, and drawing labs as required
  • Helped develop and implement strategies to ensure patients met compliance with proactive action
  • Alerted patients with upcoming labs that were going to be flagged for being overdue, as well as alerted providers when patients were not meeting compliance
  • Alerted medical staff when labs were not within normal limits
  • Conducted daily refrigerator temperature monitoring and recording
  • Communicated to all levels of staff (multi-disciplinary team and front office) regarding all aspects of patient care
  • Assist in development, utilization, and maintenance of data gathering tools
  • Have maintained physician clinic, physician unit, on-call physician, and administrative meeting schedule
  • Have revised and continue to distribute schedules to department as needed
  • Develop and implement logs to report trends
  • Consistently support compliance and the Policies and Procedures guidelines
  • Actively utilize and provide guidance in working with applications, such as: Word, Excel, PowerPoint, Outlook, Lotus Notes, as well as internal software programs
Kaiser Permanente - Pharmacy Call Center - Pharmacy Assistant
, , 03/1999 - 04/2001
  • Have acquired experience in pharmacy telecommunications.
  • Take refill orders over phone, order refills using PIMS system
  • Learned to communicate with doctors concerning prescriptions using on-line service E-Script, and sending doctors messages utilizing OPAS system
  • Take prescription authorizations
  • Utilize customer service skills with patients calling in with prescription problems
  • Recognize and transfer DFI's to pharmacist line
  • Exercise proper and pleasant telephone techniques while answering an automatic, multi-line phone
  • new order voicemail for several pharmacies
  • Input and record OTC sales and Rx activity, and trouble shoot and solve errors, as recorded in pharmacy error log
  • Appointed by mJessicager to coach and provide direction to trainees as required
  • Resolved errors and complaints as received by healthcare members on a regular basis
  • Fluent in Portuguese
  • Basic Communication in Spanish
  • Have attained high level confidentiality, dependability, communication, time mJessicagement, memorization, and professional and courteous personality skills
  • Excel in time mJessicagement skills, especially efficiency, multi-tasking, organization, responsibility, flexibility, concise communication and quality performance standard
  • Microsoft Office Suite: Word, Excel, PowerPoint and Outlook
  • Internal Applications such as Onelink, Healthconnect,, etc
  • Clerical skills such as filing, sorting, appointment setting, proper and pleasant phone etiquette, team quality mJessicagement, medical terminology, data base entry, typing: test resulted 80+WPM, 10-key by touch, multi-line telephone, and guest entry registration. Proper employment of office equipment such as fax and copy machine. Have ability to organize and post a work schedule, and doing high level timekeeping

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Resume Overview

School Attended

  • University of Phoenix
  • San Bernardino Valley College

Job Titles Held:

  • Staff Specialist
  • Administrative Specialist II
  • Dept. Clerk II
  • Pharmacy Assistant


  • Core BS Program Completed
  • Associate of Arts

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