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staff services manager ii resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, contract database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Policy Management
  • Planning and Prioritization
  • Process Improvement
  • Vendor Relations
  • Critical Thinking
  • Budget Planning
  • Time Management
  • Operational Standards Development
  • Business Correspondence
  • Strategic Planning
  • Relationship Building
  • Problem-Solving
  • Operational Improvements
  • Business Needs Identification
  • Contract Administration
  • Department Leadership
  • Work Planning and Prioritization
  • Document Review
Experience
Staff Services Manager II, 05/2020 - Current
California Correctional Health Care Services City, STATE,
  • Plan, organize, supervise, and direct activities associated with all tasks within the Specialty Network Administration Program (SNAP) and Section Support teams. Establish unit goals and timelines in-line with organizational goals and monitor all progress. Meet with management and stakeholders, as appropriate, and apprise management on all related activities. Responsible for the development and administration of medical service contracts and provide staff guidance to ensure inmate patients have access to specialty care. Provide guidance and oversee staff in the DCCS hiring process, budgets, section training, policies and procedures, contract exhibits, competitive bid process, legislation impact review, public records requests, and other litigation support inquiries. Oversee final departmental review and approval of contracts and related documentation to ensure conformity to all state rules/laws, regulations, departmental policies, procedures, and various court orders or Receiver directives. Prioritize team goals and assignments, ensure deadlines are met, and promote a productive team-oriented working environment. Support staff development and address performance issues. Identify and address resource needs, including the need for additional staff, equipment, information technology, and contract services. Identify gaps in coverage and communicate effectively with Executive Management regarding any issues or recommendations.
Staff Services Manager I, 08/2014 - 05/2020
California Correctional Health Care Services City, STATE,
  • Planned, managed, supervised, and reviewed the work of support staff performing analytical, administrative, and technical contract management activities. Supervised the Specialty Network Administration Program, ensured patients had access to specialty care; consulted with medical specialty network contractors and health care providers, tracked patient notes, monitored credentialing and privileging activities, resolved complex specialty care needs, negotiated specialty care rates, researched and investigated diverse and/or unusual trends where considerable interpretation of policy and regulation was involved, composed written/statistical reports and briefing documents, presented recommendations to executive management to resolve operational issues and improve program efficiency, oversaw data analysis and reporting for the contract management system, oversaw the development of a comprehensive training program, ensured training modules, job aides, and other related materials met relevant Public Contract and Government Codes, reviewed and approved medical contracts, formulated standards, strategies, and monitoring tools to evaluate the performance of contract processing activities, monitored budgets and expenditures, supervised staff in developing, coordinating, and facilitating communications to include oral, written, and web-based media, developed performance standards, ensured staff development, monitored the allocation of staff resources, and oversaw the hiring process.
Correctional Case Records Manager, 09/2013 - 08/2014
California Department Of Corrections And Rehabilitation City, STATE,
  • Managed and directed 92 employees assigned to the Contract Beds Unit; assigned and delegated work priorities; monitored case records activities and work flows; provided training and answered complex questions; expert resource in the interpretation and application of statutes governing the disclosure and confidentiality of active inmate central files and discharged files; reviewed, edited, and approved 3rd level inmate appeals; created and maintained spreadsheets; researched policies, penal codes, and county sentence commitments; reviewed business process change requirements, business rules, and data requirements related to case records processes and the electronic records functionality; facilitated the release of inmates pursuant to appropriate laws, policies, and procedures; determined the validity of court orders; maintained the security, integrity, and control of inmate central files; communicated with Superior courts, Attorney General, County Clerk and the Legal Processing unit regarding specific case issues; participated in high level meetings; reviewed and interpreted laws, court decisions, rules, regulations and procedures that governed the Contract Beds Unit placements; developed and communicated measurable performance standards, goals, and objectives; provided status reports to executive management; administered the disciplinary process when needed; completed probation reports and performance evaluations; facilitated the hiring process; and other duties as required.
Education and Training
: Correctional Science, Expected in
-
San Joaquin Delta College - Stockton, CA
GPA:
Status -

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Resume Overview

School Attended

  • San Joaquin Delta College

Job Titles Held:

  • Staff Services Manager II
  • Staff Services Manager I
  • Correctional Case Records Manager

Degrees

  • Some College (No Degree)

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