STAFF SERVICES MANAGER I - EPROCUREMENT SUPERVISOR
Proven effective leader that embraces new technologies, increases efficiency, and develops teams.
Advanced user of FI$Cal Procurement module (Oracle PeopleSoft).
Created FI$Cal SCPRS training processes for ~154 separate departments.
03/2016 to Current
Staff Services Manager I - eProcurement SupervisorDepartment of General Services － Sacramento, CA
Lead a team of three AGPAs working collaboratively to create and implement new Statewide procedures and training using FI$Cal and Cal eProcure. Use my knowledge of FI$Cal, SAM, SCM-F, policies, procedures, state and federal laws and regulations to develop new processes and training for the Statewide use of FI$Cal SCPRS data entry. Direct team on new FI$Cal SCPRS processes, ensure they are equipped and trained to be the Subject Matter Experts for the FI$Cal SCPRS Upload or Manual Entry process. Advanced user of FI$Cal Procurement (Oracle PeopleSoft), Microsoft Office Suite, & FI$Cal Training Academy. Provide excellent customer service to all Statewide departments & customers. Coach team on exceeding customer expectations. Represent DGS while conducting on-the-job SCPRS training at Statewide departments. Excellent communication skills, both written (reports, procedures, policies, recommendations) and verbal (present at meetings to leadership, conduct both formal and on-the-job training, present to customers).
07/2015 to 03/2016
DGS- FI$Cal Readiness Lead - AGPA Department of General Services - FI$Cal － Sacramento, CA
Lead the DGS-AMBS Release Readiness activities. Collaborate with all FI$Cal teams and DGS Home Staff on FI$Cal implementation for DGS-ABMS. Analyze, identify, & communicate recommendations for any changes in approach and/or tasks on all FI$Cal activities being sent to DGS. Provide status and analysis of ABMS implementation to FI$Cal teams & DGS home staff using Microsoft Office suite, FI$Cal, and database information. Represent DGS in a confident and professional manner in a wide variety of readiness activities, meetings, and deliverables. Present issues, risks, concerns, and successes with leadership on a regular basis. Provide excellent customer service to DGS programs by hosting and leading training & workshops on FI$Cal tasks to provide SME support. Use SAM, SCM-F, laws, regulations, and DGS policies and procedures to assist with the translation of current business processes to FI$Cal business processes
07/2014 to 07/2015
Readiness Coordinator - AGPAFI$Cal － Sacramento, CA
Use Microsoft Office suite to design, develop, & implement processes and procedures to track departmental task submissions and revisions. Design, develop, & implement procedures to increase efficiency & streamline knowledge transfer within CMO Readiness. Consistently produce effective & efficient work within a matrix environment. Exceptional communicator: communicate with peers, leadership, & departments on a daily basis. Excel in collaborative work; have strong working relationships with members from all FI$Cal teams. Maintain, create, improve, & audit CMO databases & documents. Excellent organization skills. Highly proficient in Microsoft Office Suite. Ensure excellent customer service is provided to the 32 CFS departments assigned to me. Selected to serve as the FI$Cal Readiness Lead on the FI$Cal CFS Implementation Team. Assisted 32 departments through FI$Cal transition, UAT, training, implementation, and post-go live support.
09/2010 to 07/2014
Assistant Store Manager - Customer Experience Gap Inc. － Davis, CA
Highly experienced leading a diverse team to achieve sales goals while ensuring excellent customer service. Proven ability to excel in customer service, team leadership, coaching & training, sales, & store management. Mentor our Store Community Leader & ensure quarterly community outreach projects are completed. Human Resources manager: Sole responsibility to complete all stages of hiring, training, corrective action, performance appraisals, payroll, benefits, etc. for a team of 30. Develop team for promotion. Operations manager: Ensure all federal, state, and company guidelines are followed. Conduct monthly audits to track compliance. Do monthly/weekly/daily payroll for team of 30 using Oracle, Microsoft Office, & Gap databases. Create and maintain new efficient systems for performance tracking and employee satisfaction. Ensure employee recognition is a dynamic part of our work environment. Consistently deliver Above Target results on our Customer Experience Survey through reporting, communicating success & opportunities, recognition, and coaching. Exceed company/region/district/and store goals for opening new lines of credit through goaling, training, coaching, motivating, and accountability. Create and conduct new training for associates, key holders, leads, and peers. Recognized by district manager as an exceptional trainer and have been requested to travel to other stores to develop my peers. Total 9 years with Gap, 12 years managing retail stores.
Bachelor of Science: Social ScienceBoise State University － Boise, ID
BiologyCalifornia State University － Sacramento, CA
BiologyUniversity of Guam － Mangilao, GU
High School DiplomaMiddleton Senior High School － Middleton, ID
Expert user of Microsoft Office Suite, electronic scheduling/payroll Oracle systems, faxes, copiers, email, electronic reporting systems/databases, 10-key, Point of Sale register systems, & multi-line phones. Advanced user of FI$Cal Procurement module.