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Staff Services Manager I Resume Example

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STAFF SERVICES MANAGER I
Executive Profile
  • Skilled in the elements of effective communication with individuals of diverse backgrounds.
  • Proficient at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
  • Enthusiastic and experienced teaching/learning style accessible to a wide variety of personalities.
  • Proven ability to effectively direct the work of clerical, analytical, and professional staff.
Skill Highlights
  • Public Relations
  • Employee relations
  • Self-motivated
  • Customer-oriented
  • Staff Development
  • Staff Motivation
  • Team building
  • Problem resolution
Core Accomplishments
  • Initiated computer applications used Statewide to collect and validate data reported by staff in the field.
  • Oversee and coordinate promulgation of regulation changes and analysis if of pending legislation.
  • Teach State mandated classes to Administrative staff and augment the lesson plans making them relevant.
  • Inspire and empower staff to fully reach potential and become more versatile.
  • Supervised Inmates as a self-help sponsor via group activities promoting acceptable attitudes and behavior.
  • Led community based volunteer team, promoting awareness and providing time and resources to various causes.

 

Professional Experience
10/2013 to Current
Staff Services Manager ICompany Name - City, State
  • Directly Supervise 5 Analyst and 2 OT's.
  • Implement updated versions of antiquated procedures.
  • Lead all administrative functions of CSU to include training, staffing, and retention.
  • Investigate and respond to telephone and written inquiries from inmates, inmate families, Legislators, general public, advocacy groups, judges, and attorneys.
  • Promulgate regulation changes analyzing pending legislation and produce media responses to public records requests.
  • Write new and revised policies and ensure state mandated policies are followed.
12/2012 to 03/2014
Associate Governmental Program AnalystCompany Name - City, State
  • Independently reviewed, monitored, and prepared analysis with recommendation on compassionate releases and medical parole.
  • Served as the liaison between the institutions, Health Care Services Division, BPH, DAPO, inmates, and families.
  • Simultaneously acted as SSMI for the unit until officially hired.
  • Instrumental in giving input and writing the regulations and procedures for the expanded medical parole program.
11/2012 to 03/2013
Self Help SponsorCompany Name - City, State
  • Sponsored self help groups at Deuel Vocational Institution.
  • Formulated by-laws, and ensured volunteer paperwork was processed expeditiously.
  • Trained and experienced in methods used in supervising inmates.
  • Ensured guidelines set forth by the institution with regard to policies and rules were followed.
05/2012 to 12/2012
Personnel SpecialistCompany Name - City, State
  • Maintained the highest client satisfaction rate in the office.
  • Autonomously managed a specific caseload of employees.
  • Was knowledgeable of and/or utilized resources to answer any questions relative to a personnel nature.
07/2010 to 07/2012
Office Technician (Typing)Company Name - City, State
  • Earned reputation for excellent communication and written skills and was consistently sought for advice and assistance.
  • Trained staff in the elements of the inmate appeals process.
  • Meritoriously answered and administered responses to inmate questions, inquiries, and disgruntlements.

 

07/2008 to 06/2010
Event ManagerCompany Name - City, State
  • Increased sales and customer satisfaction by 32 percent.
  • Prepared and administered presentations to clients.
  • Made determinations based on clients needs.
  • Supervised, trained and coordinated events with staff.
  • Provided training on policies and procedures.
03/2008 to 06/2008
Correctional Case Records analystCompany Name - City, State
  • Reviewed and ensured compliance with all existing and new department policy and procedures, time frames, and deadlines.
  • Executed various filed audits.
  • Calculated Inmate release dates.
  • Responded to questions Inmates had about case file documents.

 

09/2005 to 03/2008
Office Technician (Typing)Company Name - City, State
  • Wrote and disseminated inmate rules violation reports.
  • Selected and prepared inmate files for transfer to mainline institutions throughout the state.
  • Nominated for employee of the month for outstanding performance in the transfer of inmates.
  • Prepared Administrative Segregation cases for Institution Classification Committees.
  • Received personal accolades from Warden, Steve Moore, for outstanding performance.
05/2003 to 06/2005
TeacherCompany Name - City, State
  • Possess extensive knowledge working with K-12 students who are learning English for the first time.
  • Taught the fundamentals of speaking, grammar, punctuation, spelling, and reading.
  • Attained appreciation awards for the progress I made with students.
  • Achieved intrinsic satisfaction by helping others.
Education
2011
M.A. Degree: EducationUniversity of Phoenix

Education

2005
B.A. Degree: Education CommunicationCSU Stanislaus - City, StateGPA: cum laude GPA: 3.6

Education Communication Cum Laude GPA: 3.6

Skills
  • Skilled in Problem Resolution and Progressive Discipline.
  • Proficient in motivating individuals and teams.
  • Strong written and verbal communication skills.
  • Successful ability to implement new policies and procedures to diverse entities to reach a shared goal.
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Resume Overview

School Attended

  • University of Phoenix
  • CSU Stanislaus

Job Titles Held:

  • Staff Services Manager I
  • Associate Governmental Program Analyst
  • Self Help Sponsor
  • Personnel Specialist
  • Office Technician (Typing)
  • Event Manager
  • Correctional Case Records analyst
  • Teacher

Degrees

  • M.A. Degree : Education
    B.A. Degree : Education Communication

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