Staff Services Analyst Resume Example State Controllers Office

STAFF SERVICES ANALYST

Professional Summary

Excellent work ethic, goes above and beyond basic administrative tasks, able to multitask several projects at once. Technically-adept with knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations.

Skills

Critical thinking
Attention to detail
Excellent communication skills
Customer service-oriented

Payroll
Spreadsheet management
Report development
Flexible

Work History

Staff Services Analyst03/2014 to Current
State Controllers Office – Rancho Cordova, CA

Analyze complex claims for assets escheated to the Unclaimed Property Division.
Review claims for settlement/payment by researching and verifying claimant information, identification and evidence documents while working in accordance with the Unclaimed Property Law, Government Codes and Unclaimed Property Division Policy.
Correspond with claimants and vendors through mail, email and phone to determine the rightful owner of the property.

Management Services Technician06/2009 to 03/2014
Department of Motor Vehicles – Rockin, CA

Ensuring day-to-day operational needs were met and kept commander apprised of all district developments.
Primary contact for three district supervisors and lead to three district office technicians.
Responsible for monitoring, developing and tracking workload indicators, prepared monthly statistical and time reports.
Maintain and audit multiple internal electronic tracking systems for accuracy and timeliness.
Coordinated handling of confidential personnel documents and records; investigative reports, pull notices, training documents, time and attendance, end of month reports and monthly expenditure reports.
Maintained area training files and facilitate the completion of assigned training certification courses, assist area range master by coordinating staff training sessions.
Reviewed expenditures, maintained and made supply purchases for the area.
Facilitated, arranged and calendared various meetings and develop and prepare resource material for the use in presentations and meetings.
Handle difficult complaints received by the public.
Served as the Scribe in Golden Guardian Exercises, wrote desk procedures for administrative positions.

Program Technician01/2008 to 06/2009
State Controllers Office – Rancho Cordova, CA

Analyze claims for assets escheated to the Unclaimed Property Division.
Review claims for settlement/payment by researching and verifying claimant information, identification and evidence documents while working in accordance with the Unclaimed Property Law, Government Codes and Unclaimed Property Division Policy.
Correspond with claimants and vendors through mail, email and phone to determine the rightful owner of the property.
Assist claimants with the claim processes, provide information on completing claim forms, submitting accurate documentation, answered questions, and inquires about the program.

Audit Coordinator06/2007 to 06/2008
Tax Resources Inc. – Citrus Heights, CA

Review income tax documents and verify supporting document submissions.
Established client file and assigned to proper audit representative.
Follow-up with clients and auditors via correspondence through email, phone or mail.

Field Warranty Representative05/2004 to 11/2006
US Home/Lennar – Rancho Cordova, CA

Investigated and resolved homeowner complaints, coordinated with homeowners, contractors, and design professionals to discuss and resolve matters involving home construction issues.
Coordinated the necessary repair phases, supervised staff, and directed activities involving the repair and maintenance of structures.
Negotiated bids with contractors wrote and approved repair orders, purchase orders and back charges.
Consulted with homeowners regarding quality and production concerns as well as explain maintenance and warranty procedures.
Offered alternative sources when issues were not covered by their home warranty.

Personnel Coordinator/ Credit Service Supervisor01/2000 to 05/2004
Lowe's – Folsom, CA

Personnel Training Coordinator, responsible for all elements of recruitment and training of the store staff.
Reviewed applications, conducted background checks, authorized pre-employment drug testing, verified employment history, schedule interviews with store managers.
Conducted week long new employee orientations and ongoing testing and training of current staff.
Liaison between management and employee for interpretation of policies and procedures or issuance of employee disciplinary action.
Processed payroll, tracked attendance, administer workers compensation claims and health benefits.
Manage Commercial Builder/Contractor Account Services for the store.
Processed building supply orders, made product recommendations to customers, serviced commercial credit accounts and processed job orders.
Investigate and resolve account disputes, worked with District Attorney on fraudulent and non-sufficient checks used at the store.
Corporate liaison for store promotions from sales and credit specials to employee incentive program and Nascar events.
Supervised cashiers and department staff in regards to credit procedures, responsible for the training and scheduling of the front end staff of over 30 cashiers.
Supported staff as needed and reviewed the tills.
Issued employment performance reviews.

Education

Associate of Arts: Justice 2005Sierra College- Rocklin, CA

Business Administration Courses - Sierra College:

Skills

Project planning
Report development
Legal administrative support
Type 42 WPM
Team building
Business correspondence

Resume Overview

Companies Worked For:

State Controllers Office
Department of Motor Vehicles
Tax Resources Inc.
US Home/Lennar
Lowe's

School Attended

Sierra College

Job Titles Held:

Staff Services Analyst
Management Services Technician
Program Technician
Audit Coordinator
Field Warranty Representative
Personnel Coordinator/ Credit Service Supervisor

Degrees

Associate of Arts : Justice 2005
Business Administration Courses - Sierra College :

Staff Services Analyst Resume Example

Resume Score: 90%

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